Technical Customer Service Executive

KHR - Recruitment Specialists; Essex; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Competitive salary package

25 days holiday plus 8 bank holidays

Pension scheme with employer contribution

On-site parking

Job summary

A well-established recruitment agency is seeking a Technical Customer Service Executive based in Colchester. This role involves acting as the first point of contact for customer enquiries by managing orders and resolving issues. The ideal candidate will have previous customer service experience and strong communication skills. The position offers a competitive salary of £30,000 to £35,000, along with various benefits including holiday allowance and a pension scheme. This is a fully office-based role in a supportive team environment.

Qualifications

• Previous experience in customer service, sales support, or a similar role.
• Strong communication and customer-focused approach.
• Excellent organisational skills and attention to detail.

Responsibilities

• Act as the first point of contact for customer enquiries via phone and email.
• Process customer orders and support the sales team.
• Manage order updates and resolve customer issues.

Skills

Customer service experience

Strong communication skills

Organisational skills

Attention to detail

Team player

German language skills

Job description

Let KHR help you find the perfect job candidate

Technical Customer Service Executive
Colchester
£30,000 – £35,000pa
Monday to Friday 7.30am-4.30pm / 8am – 5pm (Fully office-based)

KHR are partnering again with a well-established international manufacturer, who are currently looking to recruit a Technical Customer Service Executive to join their growing team based in Colchester.

This is an excellent opportunity for a motivated and customer-focused professional to join a successful organisation supplying specialist products to customers worldwide.

Working closely with the sales and operations teams, the successful candidate will play a key role in ensuring customers receive a seamless and high-quality service from enquiry through to delivery.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone, email and online channels
• Process customer orders and support the sales team with daily administration
• Manage order updates, queries and resolve customer issues efficiently
• Prepare documentation, including invoices, shipping documents and packing lists
• Set up new customer accounts and maintain accurate records within internal systems
• Assist with export orders and obtain freight quotations when required
• Support CRM updates and maintain customer information
• Identify opportunities to recommend additional products where appropriate

The Ideal Candidate

• Previous experience in customer service, sales support or a similar administrative role
• Strong communication skills with a customer-focused approach
• Excellent organisational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• A proactive and collaborative team player
• Ability to speak German would be desirable but not essential

Benefits

• Competitive salary package, ranging from £30,000 to £35,000
• 25 days holiday plus 8 bank holidays
• Pension scheme with 4% employer contribution and 5% employee contribution
• On-site parking

Alongside these attractive benefits, you’ll be part of a supportive and collaborative team, working in a dynamic environment that values your contributions. The company fosters a great culture where employees are encouraged to grow and develop their skills, setting the stage for long-term career success.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd.