Sales Coordinator

Huntress; Horley; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Free onsite parking

25 days holiday + bank holidays

Friendly, collaborative environment

Job summary

Huntress in Horley is recruiting a Sales Support Coordinator to join a busy, supportive team. You will handle enquiries, quotations and orders from enquiry to delivery, ensuring accuracy and timely updates to customers.

This hands-on role rewards organisation, customer focus and team collaboration. The position is permanent and office-based, offering a salary of £29,000–£30,000 and standard office hours Monday to Friday, 8.30am–5.30pm.

Qualifications

• Experience in Sales Support, Sales Admin, Customer Service or Order Processing.
• Attention to detail and accuracy in handling enquiries and orders.
• Strong organisational skills and ability to manage a busy workload.
• Team-player mentality and collaborative working style.
• Customer-focused approach and clear communication.
• Confident telephone manner and proactive attitude.
• Good IT skills, including Microsoft Office; CRM experience an advantage.

Responsibilities

• Handle customer enquiries via telephone and email with a professional service.
• Prepare quotations and process orders with high accuracy.
• Follow up quotations and convert enquiries into orders.
• Build relationships with customers and update them through the order process.
• Manage busy shared inbox and prioritise enquiries.
• Collaborate with Sales, Purchasing, Warehouse, Logistics and Finance.
• Resolve queries and ensure top quality customer service.

Skills

Sales support experience

Customer service

Organised

Team player

CRM experience

MS Office

Tools

MS Office

CRM systems

Job description

Sales Support Coordinator

Horley | £29,000 - £30,000 | Permanent | Office Based

Monday to Friday, 8.30am - 5.30pm

Are you organised, detail-oriented and passionate about delivering excellent customer service? Do you enjoy being part of a busy, supportive team where everyone pulls together to get the job done?

We're working with a well-established and successful business in Horley that is looking for a Sales Support Coordinator to join its friendly, fast-paced team.

This is a fantastic opportunity for someone who takes pride in their work, has a keen eye for detail and enjoys building strong customer relationships.

You'll play an important role in ensuring customer enquiries, quotations and orders are handled accurately and efficiently, from initial enquiry right through to delivery. It's a varied, hands-on position where being organised, customer-focused and a genuine team player will be key to your success.

What will you be doing?

• Managing customer enquiries via telephone and email, providing a friendly, professional and efficient service
• Preparing quotations and processing customer orders with a high level of accuracy
• Proactively following up on quotations and helping convert enquiries into orders
• Building positive relationships with customers and keeping them updated throughout the order process
• Managing a busy shared inbox, prioritising enquiries and ensuring nothing gets missed
• Working closely with colleagues across Sales, Purchasing, Warehouse, Logistics and Finance to ensure orders run smoothly
• Resolving queries, troubleshooting issues and ensuring customers receive the best possible service

What are we looking for?

We're looking for someone who is naturally organised, has excellent attention to detail and genuinely enjoys working with people.

Ideally, you'll have:

• Previous experience in Sales Support, Sales Administration, Customer Service or Order Processing
• Excellent attention to detail and a commitment to getting things right first time
• Strong organisational skills, with the ability to prioritise and manage a busy workload
• A genuine team-player mentality, happy to support colleagues and work collaboratively
• A customer-focused approach, with a passion for delivering great service
• Confident communication skills and a friendly, professional telephone manner
• A proactive, positive attitude and the ability to use your initiative
• Good IT skills, including Microsoft Office, with CRM experience an advantage

What's on offer?

• Salary of £29,000 - £30,000
• 25 days holiday plus bank holidays
• Free onsite parking
• Monday to Friday working hours
• A friendly, collaborative working environment
• A busy, varied role within an established business

If you're someone who loves being organised, takes pride in the little details and enjoys working as part of a team to deliver fantastic customer service, we'd love to hear from you!

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.