Customer Service Coordinator

Azenta US, Inc.; Uttlesford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading life sciences company based in the UK is seeking a Customer Service Coordinator. This role involves providing technical support and managing customer interactions, including order processing and feedback collection. The ideal candidate should have experience in customer service, along with proficiency in Microsoft Office and potentially bilingual skills in French or German. The company fosters a positive corporate culture and offers benefits such as medical insurance and stock purchase plans.

Benefits

Private Medical Insurance

Employee Assistance Programme

Company Pension

Life Insurance

Electric vehicle leasing

Cycle to Work

Profit sharing

LinkedIn Learning cooperation

Qualifications

• Previous experience in a customer service centric position.
• Ability to speak French or German would be advantageous.
• Knowledge of biology or genetics is an advantage.

Responsibilities

• Provide technical and administrative support to customers.
• Manage online orders and sample collections.
• Support with sample shipments to global facilities.
• Gather customer feedback and update company database.

Skills

Customer service experience

Bilingual (French or German)

Knowledge of biology or genetics

Proficiency in Microsoft Office

Job description

Customer Service Coordinator page is loaded

Customer Service Coordinator

Apply locations UK - Takeley time type Full time posted on Posted 30+ Days Ago job requisition id R20250417 GENEWIZ UK Ltd

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Title

Customer Service Coordinator

Job Description

Company Overview

At Azenta Life Sciences, a global leader in the life sciences arena headquartered in Burlington, MA, and operating offices worldwide, the trajectory of our future is shaped by fresh ideas, cutting-edge technologies, and innovative perspectives. Every day our employees support us fulfilling our mission to bring breakthroughs to the market faster. Our organizational culture, firmly grounded in our core values, places the utmost importance on putting people first. Open communication is not just encouraged but embedded in our DNA, fostering an environment where ideas freely flow, and collaboration thrives. Authenticity is not just a principle but a guiding light, encouraging our diverse workforce to bring their true selves to work.

This culture empowers our employees to champion innovation and question conventional norms through creative thinking and collaborative work dynamics. Diversity is not just a concept but a cornerstone of our ethos, recognizing that a variety of backgrounds, perspectives, and experiences enhances our collective creativity and success. Leveraging our unmatched expertise, we offer comprehensive services spanning lab analysis, sample management and storage, informatics software, and consumables. Notably, our extensive installed base oversees the management of over 1 billion samples on a global scale.

Our Customer Service team is looking for a new talent, starting at the earliest possible time as Customer Service Coordinator.

Location: Takeley

Permanent, full-time employment

What You Will Do

• Provide technical and administrative support to customers.

  • Online order submissions

  • Sample collections

  • Sample/order non-conformances

  • Invoicing and other customer queries

  • Barcode orders

  • Management of dropbox network

  • Onboarding/training of new customers with respect to the ordering portal

• Support with sample shipments to our other global facilities.

• Gathering customer feedback and recording within company database.

• Ensure correct people/departments are made aware and kept up to date on all relevant customer issues.

What You Will Bring

• Previous experience in a customer service centric position.

• Ability to speak French or German would be advantageous.

• Knowledge of biology or genetics is an advantage.

• Proficient with computers, systems, and Microsoft Office.

Our Offer

• Become part of a company that makes a positive contribution to launching groundbreaking scientific developments and therapies.

• Contribute to innovative cell therapies and be a part of revolutionary cancer therapies.

• Take advantage of the operational opportunities in a growing, modern, and innovative company within the health care/life science industry.

• Experience an intensive exchange of experiences and close cooperation in a worldwide network with our customers, friends, and partners.

• After your initial training, you will receive regular training and further education opportunities that are tailored to your needs.

• A workplace that promotes your maximum.

• Positive corporate culture and practiced teamwork across all locations.

• Our other benefits include:

• Private Medical Insurance.

• Employee Assistance Programme.

• Company Pension.

• Life Insurance.

• Electric vehicle leasing.

• Cycle to Work.

• Denplan.

• Azenta Employee Stock Purchase Plan (ESPP).

• Profit sharing.

• LinkedIn Learning cooperation.

EOE M/F/Disabled/VET

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at [e-mail] for assistance.

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.