Customer Service Coordinator

Keysight Internet Infrastructure; Telford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Keysight Internet Infrastructure is seeking a motivated Customer Service Administrator to join their team in Telford. The role involves supporting service representatives with administrative tasks, managing customer service requests, and requires excellent communication and organizational skills.

Qualifications

• Customer service experience in a fast-paced environment.
• Excellent written, verbal and presentation skills.
• Detail-oriented and organized.

Responsibilities

• Perform administration support to customer service representatives.
• Data entry of service requests and raising quotes.
• Handle customer collection requests.

Skills

Customer Service Experience

Organizational Skills

Communication Skills

Teamwork

Job description

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

We are looking for a motivated people-oriented Customer Service Administrator for our team based in Winnersh or Telford! The ideal candidate will have Customer Service experience.

You will be responsible for interfacing with customers, logistics, manufacturing and supporting the service representatives to handle a variety of post-sales service functions. You will solve administrative problems requiring process and customer service knowledge.

You will be in charge of

• Preforming the administration support to our customers service representatives, ensure that we are managing the repair/calibration requests
• Data entry of the service requests, adding prices and data as per the customer’s requirements, raising quotes and dealing with customer’s queries.
• Handling customer collection requests
• Assigning emails to the Customer Service representatives
  
  

Qualifications

• Customer service experience in a fast paced customer service environment
• Some relevant experience in an administrative role
• Must have excellent written, verbal and presentation skills
• Excellent team work, with a proactive mentality
• Must be detail-oriented and have excellent customer service, organizational and follow-up skills
• Must be able to interact effectively and cooperatively with employees at all levels
• Must be able to operate in a complex organization and handle multiple tasks simultaneously
  
  

What We Offer

A place within an exciting company! At Keysight we develop with our visionary, market-leading, and highly innovative customers breakthroughs that connect and secure the world.

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***