Customer Service Coordinator

Premier Nutrition (UK); Rugeley; On-site; GBP 25,000 - 27,000; Full time

Job summary

Join a leading provider of micronutrient premix as a Customer Service Coordinator. In this role, you will manage the customer order journey, ensuring seamless operations while building positive relationships with clients and internal teams. This position offers full-time hours on a 12-month fixed-term contract.

Benefits

Diverse and inclusive team environment

Opportunities for career growth

Qualifications

• Excited about customer service with great attention to detail.
• Experience in a similar customer service role preferred.

Responsibilities

• Manage the complete customer order journey, from input to delivery and invoicing.
• Build positive relationships with hauliers to guarantee seamless deliveries.
• Liaise with internal teams to resolve customer queries.

Skills

Customer Service

Communication

Excel

Organizational Skills

Proactive Problem Solving

Job description

1 week ago Be among the first 25 applicants

Contract / Shift:12 Month Fixed Term Contract – Full time – Monday – Friday

ARE YOU:

• Someone who thrives on providing exceptional customer service to high-profile clients.
• Confident in handling multiple priorities while handling complex internal and external interactions?
• Ready to join a diverse and inclusive team, with opportunities for career growth?

If so, we’d like to hear from you!

Role Overview

We are seeking a Customer Service Coordinator to join our team as part of growing team. You will have an important role in ensuring seamless operations for our businesses.

Responsibilities:

• Manage the complete customer order journey, from input to delivery and invoicing.
• Be transparent with customers, managing expectations and proactively addressing issues.
• Liaise with internal teams, including Technical, Planning, and Credit Control, to resolve pricing, product, or account queries.
• Monitor order dispatches and investigate delays, ensuring customers are promptly informed of any adjustments.
• Build positive relationships with hauliers to guarantee seamless deliveries.
• Handle urgent orders efficiently in coordination with Commercial and Planning teams.
• Attend monthly species meetings, sharing updates on key issues and wins.
• Ensure timely and accurate invoicing within 24 hours of delivery or collection.
• Collaborate with Finance to resolve bulk delivery invoicing and period-end reporting issues.
• Investigate and resolve customer credit note requests and log complaints for continuous improvement.
• Share best practices across the team, supporting alignment and professional development.

About you:

• Excited about customer service with great attention to detail.
• A credible, committed and forward-thinking team player who thrives under pressure.
• Good Excel skills with strong timekeeping and organisational abilities.
• Proactive, with the ability to work on your own initiative while knowing when to escalate issues.
• Flexible, driven, and motivated by the desire to be effective and improve every day.
• A great communicator, adept at building relationships with both internal and external stakeholders.
• Ideally, you have experience in a similar customer service role within an agricultural business.

About us

Premier Nutrition is a leading provider of micronutrient premix to manufacturers of animal feed across the UK and Europe and offers expert advice to customers from some of the world's leading nutritionists.

We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.What sets us apart is how we delight our customers - and that’s because of great people like you.People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture.

As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.

How to apply

Visit: https://careers.abagri.com/vacancies/23422/customer-services-coordinator.html and click the 'Apply' button at the bottom.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Food Production

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