Customer Service Coordinator

Brampton Recruitment Ltd; Newcastle-under-Lyme; On-site; GBP 23,000 - 24,000; Full time

Job summary

A vibrant company in the Stoke-on-Trent area is seeking a Customer Service Coordinator to deliver exceptional service in a busy environment. The role offers opportunities for personal and professional development while working with a collaborative team. This position involves managing customer orders, communicating product information, and maintaining strong customer relationships.

Qualifications

• Strong interpersonal skills with the ability to build relationships.
• Experience managing customer interactions and resolving conflicts.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Entering customer orders into the system and ensuring adherence to processes.
• Coordinating with planning, shipping, and dispatch departments.
• Providing high-standard customer service via phone or email.

Skills

Hard Working

Good listening skills

Confidence

Conflict resolution skills

Ability to multitask

Job description

Job Title: Customer Service Coordinator, Newcastle-under-Lyme

Client:

Brampton Recruitment Ltd

Location:

Newcastle-under-Lyme, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2426b972dea2

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Our client offers a lively and busy working environment with great opportunities for development. An exciting opportunity has arisen for a Customer Service Coordinator to work for a well-established and successful business in the Stoke-on-Trent area. The role offers benefits and the chance to work within a great team environment.

• Entering customer orders into the system, ensuring adherence to processes & procedures.
• Coordinating with planning, shipping, and dispatch departments to provide customers with up-to-date order information.
• Communicating with carriers for ETA, POD, etc.
• Processing sample requests from customers or sales team with all necessary information for dispatch.
• Logging customer complaints into the CRM system and liaising with Quality Control to keep customers informed.
• Processing quotations into the system.
• Building strong, sustainable relationships and trust with customers.
• Assessing customer needs to ensure excellent customer service.
• Fostering strong relationships with the sales team.
• Providing high-standard customer service via phone or email, promptly and courteously.
• Providing customers with product, carton, pallet, price, and delivery information.

Necessary Skills:

• Hard Working
• Good listening skills
• Confidence
• Conflict resolution skills
• Ability to multitask

Hours:

Monday – Friday, 8:30 am – 5:00 pm

Salary:

£23,000 – £24,000 per annum

Note: Brampton Recruitment is an independent agency serving Stoke-on-Trent, Staffordshire, Cheshire, and Greater Manchester regions.