Senior Customer Service Coordinator

JR United Kingdom; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in customer service is seeking a Customer Service Team Leader in Derby. This role involves overseeing a small team, ensuring effective communication, and maintaining high standards of service. The ideal candidate will have experience in managing customer-focused teams and possess strong administrative skills, with proficiency in Microsoft Office applications.

Qualifications

• Experience handling client and company confidentiality.
• Strong administrative skills with proficiency in Word and Excel.

Responsibilities

• Support customer service department with key administrative duties.
• Provide daily support to Customer Service Co-ordinators.
• Handle all incoming communications professionally.

Skills

Leadership

Supervisory skills

Communication

Administrative skills

Relationship building

Education

Experience managing customer-focused teams

Proficiency in Word and Excel

Job description

Social network you want to login/join with:

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Client:

Location:

Derby, United Kingdom

Job Category:

Other

EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of Customer Service Co-ordinators
• Provide daily support and guidance to Customer Service Co-ordinators
• Communicate effectively with customers to manage expectations appropriately
• Issue Miller documentation as required to assist homeowners with understanding their new home
• Handle all incoming communications (calls, messages, emails, texts) professionally and record them promptly
• Maintain professionalism, courtesy, and dignity at all times with customers, colleagues, and subcontractors to uphold company values, even under pressure

Key Capabilities Required

(1) Skills, Capabilities, and Attributes

• Leadership and support skills for the Customer Service Department
• Ability to prioritize administrative tasks effectively
• Supervisory skills for co-ordinator workload
• Ability to work independently and as part of a team
• Empathy and understanding towards customers without compromising business interests
• Ability to produce concise and accurate reports
• Proficiency with Excel, Word, and PowerPoint
• Strong relationship-building skills with internal and external stakeholders
• Effective written and electronic communication skills

(2) Behavioural Attributes

• Trustworthy, honest, and receptive to feedback
• Commercial awareness
• Controlled and composed
• Dignified

(3) Knowledge, Experience, and Qualifications

• Experience managing small customer-focused teams
• Experience handling client and company confidentiality
• Proficiency in Word and Excel with strong administrative skills