Senior Customer Service Coordinator

JR United Kingdom; Shrewsbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

JR United Kingdom is seeking a Senior Customer Service Coordinator in Shrewsbury. The role involves leading a small team of customer service coordinators, ensuring effective communication with clients, and managing administrative tasks. The ideal candidate will have strong leadership skills, experience in customer service management, and proficiency in Microsoft Office applications. This position is crucial for maintaining high standards of customer satisfaction and fostering professional relationships within the team.

Qualifications

• Experience in managing small customer focused teams.
• Computer literacy, especially in Word & Excel, is essential.
• Ability to provide concise and accurate written reports.

Responsibilities

• Support the customer services department with key administrative duties.
• Provide line management to a small team of customer service coordinators.
• Communicate effectively with customers to manage expectations.

Skills

Leadership

Communication

Emotional Intelligence

Team Management

Customer Service

Reporting

Problem Solving

Education

Experience in managing customer focused teams

Tools

Excel

Word

Powerpoint

Job description

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Senior Customer Service Coordinator, shrewsbury

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Client:

Location:

shrewsbury, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of customer Service Co-ordinators
• Provide daily support/guidance to Customer Service Co-ordinators
• Effective and professional communication with customers to correctly manage customer expectations where necessary
• To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
• To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.

Key Capabilities Required

(1) Skills, Capabilities and attributes

• Ability to lead and support Customer Service Department
• Ability to prioritise key administrative functions.
• Ability to supervise co-ordinator workload.
• Ability to work individually and/or part of a team
• Ability to empathise and sympathise with Miller Homes customers without compromising the position of the business
• Ability to provide concise and accurate written or numerical reports when required
• Ability to work comfortably with Excel, Word & Powerpoint
• Must be able to forge strong professional relationships with internal and external disciplines
• Ability to communicate effectively and successfully both written and electronically

(2) Behavioural Attributes

• Trustworthy, honest and provide excellent feedback
• Sound commercial awareness
• Controlled
• Dignified

(3) Knowledge, Experience and Qualification

• Experience in managing small customer focused teams
• Experience of client and company confidentiality
• Computer literate (especially Word & Excel) with good administrative skills essential