Service Coordinator

Johnson Controls; Manchester; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave (pro-rated)

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Cycle-to-work scheme

Free onsite parking

Dress Down Fridays

Job summary

Johnson Controls in Manchester is hiring a Service Operations Specialist for a hybrid role (2 days/week after 6 months). You will support maintenance scheduling, coordinating engineer visits, and communicating with customers to confirm timelines.

You’ll work with internal teams and national clients to ensure planned and emergency works run smoothly, while you grow within a friendly, supportive environment that values collaboration and service excellence.

Qualifications

• At least 1 year of customer service experience.
• Excellent written and verbal communication skills.
• Strong multitasking and time management abilities.
• High attention to detail and urgency.
• Confident decision-making and problem-solving skills.
• Proficiency in using multiple PC applications.
• Desirable: experience with GANT-based planning or dispatch software.
• Desirable: experience processing invoices and purchase orders.
• Desirable: scheduling experience in a service or maintenance role.

Responsibilities

• Coordinate engineer appointments and manage dynamic diaries.
• Communicate with customers by phone and email to confirm schedules and resolve queries.
• Order parts, secure purchase orders, and complete permits.
• Navigate multiple customer portals and internal systems.
• Collaborate with Service Managers to optimize engineer productivity.
• Liaise with Sales, Billing, FM Helpdesk, and Subcontractors.
• Support KPIs and reporting to the Planning Team Manager.

Skills

Customer service

Communication skills

Multitasking

Time management

Attention to detail

Decision-making

PC applications

Tools

GANT planning software

Dispatch software

Invoicing software

Job description

Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)

Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

What We Offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

What You Will Do

As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:

• Coordinating engineer appointments and managing dynamic diaries
• Communicating with customers via phone and email to confirm schedules and resolve queries
• Ordering parts, securing purchase orders, and completing permits
• Navigating multiple customer portals and internal systems
• Collaborating with Service Managers to optimize engineer productivity
• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
• Supporting KPIs and reporting to the Planning Team Manager

Must-Haves

What We Look For

• At least 1 year of customer service experience
• Excellent communication skills—written and verbal
• Strong multitasking and time management abilities
• High attention to detail and urgency
• Confident decision-making and problem-solving skills
• Proficiency in using multiple PC applications

Nice-to-Haves

• Experience with GANT-based planning or dispatch software
• Familiarity with processing invoices and purchase orders
• Previous scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you. #ADTcustomerservice