Customer Service Coordinator

The Caraires Consultancy; Daventry; On-site; GBP 26,000; Full time

Job summary

An established industry player in the automotive parts sector is looking for a Customer Service Coordinator to enhance their dynamic team. This role is perfect for an energetic individual with exceptional Excel skills and a friendly demeanor. You'll be responsible for building customer relationships, processing orders, and utilizing SAP for data management. With a supportive environment and excellent benefits, this position offers a fantastic opportunity for personal and professional growth. If you're ready to make a difference in customer service, this is the role for you!

Benefits

25 days holiday plus bank holidays

Enhanced company pension scheme

Life assurance

Health benefits including private medical insurance

On-site free parking

Qualifications

• Proven experience in a customer service role, preferably office or phone-based.
• Strong IT skills, especially in Microsoft Excel (including V lookups and pivot tables).

Responsibilities

• Building relationships with existing customers.
• Processing orders and handling enquiries related to orders, stock, and deliveries.

Skills

Microsoft Excel

Customer Service

Communication Skills

Attention to Detail

SAP

Tools

SAP

Microsoft Excel

Job description

Permanent Customer Service Coordinator Role in Daventry

Location: Daventry - office based

Working Hours: Monday to Friday - 8.30am - 5pm / 9am to 5.30pm (alternate weeks)

Salary: £25,500 per annum

Our client, a leader in the automotive parts industry, is seeking a Customer Service Coordinator to join their friendly and busy team. This role is ideal for a lively individual with strong Excel skills (preferably V lookups and pivot tables) and confident communication skills.

Key Responsibilities:

1. Building relationships with existing customers
2. Processing orders and handling enquiries related to orders, stock, and deliveries
3. Utilizing SAP and Excel for data management
4. Taking orders via phone, email, and EDI interfaces
5. Supporting external sales teams and their customers

Required Skills & Qualities:

1. Strong IT skills, especially in Microsoft Excel (including V lookups and pivot tables)
2. Excellent communication skills; energetic and friendly demeanor
3. Proven experience in a customer service role, preferably office or phone-based
4. Attention to detail to accurately differentiate products and ensure order accuracy
5. Ability to work independently and as part of a team

Benefits:

1. 25 days holiday plus bank holidays, increasing up to 30 days
2. Enhanced company pension scheme
3. Life assurance
4. Health benefits including private medical insurance, dental, and optical care (with options to include family members)
5. On-site free parking

Interested?

Please apply below. If you do not receive a response within 5 working days after submitting your CV, please consider your application unsuccessful. For our Privacy Policy, visit our website.

The Caraires Consultancy conducts its operations with integrity, treating clients, applicants, and suppliers fairly and honestly, as we would wish to be treated.