Customer Service Coordinator

Hunter Savage; Warrenpoint; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

36 days annual leave

4% pension

Mon-Fri schedule

Job summary

Hunter Savage on behalf of a well-established manufacturing client near Newry is hiring a Customer Service Coordinator on a permanent, full-time basis (Mon-Fri, with a 1pm Friday finish). The role supports key customer accounts and coordinates orders, forecasts and stock to deliver cost-effective service.

The successful candidate will work with internal departments to maintain high service standards and support new product developments from concept to order.

Qualifications

• At least 1 year’s experience in a manufacturing environment within an account management/coordination role.
• Strong customer service and interpersonal skills with ability to prioritise workloads.
• Confident communicator at all levels and proficient with MS Office.

Responsibilities

• Manage a portfolio of customer accounts within the department.
• Coordinate ordering, delivery and stock management of components.
• Review customer forecasts to ensure demand is met efficiently.
• Support new product developments from concept through to order stage.
• Communicate with customers to maintain high service standards.
• Liaise with internal teams including Sales, Technical, and Finance.
• Handle project work, complaints, and invoice queries as required.

Skills

Account coordination

Customer service

Interpersonal skills

IT skills

Communications

Tools

SAP

MS Office

CRM systems

Job description

We are hiring for our client, a well-established manufacturing business based outside Newry, to recruit a Customer Service Coordinator on a permanent, full-time basis (Monday to Friday).

This Customer Service Coordinator role sits at the heart of the operation, supporting key customer accounts and ensuring orders, forecasts and stock requirements are managed efficiently and cost-effectively. The successful Customer Service Coordinator will work closely with internal departments and external stakeholders to deliver a consistently high standard of customer service while supporting product development and day-to-day operational activity.

This is an excellent opportunity for someone with strong coordination, organisational and customer service skills who enjoys working in a fast-paced, team-based environment.

Top 3 Things to Know About this Job

1. Permanent, Monday to Friday role, 1pm finish Friday
2. £30,000 salary + fantastic bonus
3. 36 days annual leave, 4% pension

The Role

• Manage a portfolio of customer accounts within the department
• Coordinate ordering, delivery and stock management of components
• Review customer forecasts to ensure demand is met efficiently
• Support new product developments from concept through to order stage
• Communicate with customers to maintain high service standards
• Liaise with internal teams including Sales, Technical, and Finance
• Handle project work, complaints, and invoice queries as required

The Person

• At least 1 year’s experience in a manufacturing environment within an account management/coordination role
• Strong customer service and interpersonal skills
• Excellent organisational skills with the ability to prioritise workloads
• Confident communicator at all levels
• Strong IT skills, including Microsoft Office
• Numerate, proactive and solutions-focused
• SAP experience advantageous but not essential

The Reward

• Permanent employment with long-term stability
• Monday to Friday working pattern
• Supportive team environment
• Opportunity to develop skills within a growing business