Customer Service Coordinator

Additional Resources Ltd.; Shoreham-by-Sea; On-site; GBP 25,000 - 30,000; Full time

Job summary

An exciting opportunity for a Customer Service Coordinator to join a reputable calibration company. This permanent role offers a competitive salary and benefits. The successful candidate will maintain customer relations, manage documentation, and ensure outstanding service.

Qualifications

• Previous experience as a Customer Service Coordinator or similar role.
• Customer service experience in a technical environment.

Responsibilities

• Maintaining excellent customer relations and managing technical documentation.
• Promptly addressing customer enquiries and acting as primary contact.

Skills

Customer service

Communication

Tools

Microsoft 365

Job description

An exciting opportunity has arisen for a Customer Service Coordinator to join a reputable company in the calibration industry.

This permanent role offers a salary range of £25,000 - £30,000 (DOE) and benefits.

As a Customer Service Coordinator, you will be responsible for:

1. Maintaining excellent customer relations and ensuring technical documentation and requirements are accurately managed.
2. Delivering outstanding customer service with empathy and understanding.
3. Promptly and efficiently addressing customer enquiries.
4. Acting as the primary contact for customers via phone and email.
5. Accurately updating order statuses within the laboratory asset management database.
6. Adhering to ISO17025 and ISO9001 accreditation processes.
7. Performing preliminary quality assurance and contract review tasks for work order approvals.
8. Assisting the Logistics department in meeting customer delivery needs.
9. Contributing proactively to continuous improvement efforts.

What we are looking for:

• Previous experience as a Customer Service Coordinator, Customer Support Coordinator, Customer Service Executive, or in a similar role.
• Customer service experience, preferably in a technical environment.
• Ideally, technical knowledge and experience in preparing technical documents and requirements.
• Proficiency in Microsoft 365 apps, especially Outlook.
• Customer-focused with excellent communication skills.

Ready to take on this exciting challenge? Apply today and become a part of our client's success story!

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you by email, phone, or text message. For more information, see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR, please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.