Client Services Coordinator

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in digital services is seeking a proactive Client Services Coordinator in London. This role focuses on managing client interactions, ensuring service excellence, and supporting internal teams. Ideal for someone eager to develop strong business and communication skills.

Qualifications

• Minimum of 1 year of experience in a client services or similar role.
• Ability to manage multiple client relationships while maintaining service excellence.

Responsibilities

• Serve as the first point of contact for clients, providing prompt assistance.
• Prepare and present monthly service reports to clients.

Skills

Communication

Problem-Solving

Interpersonal Skills

Time Management

Leadership

Tools

ServiceNow

Job description

We are seeking a proactive and detail-oriented Client Services Coordinator to join our team. This role is ideal for a motivated individual who is passionate about delivering outstanding client experiences, eager to expand their expertise, and keen to develop strong business and communication skills.

As a Client Services Coordinator, you will play a key role in managing client interactions, ensuring seamless service delivery, and supporting internal teams to optimize operations. This is a fantastic opportunity for someone looking to build their career in client relationship management within a dynamic and collaborative environment.

You must be eligible to work in the UK without Visa Sponsorship to apply for this role

No Agencies please

Key Responsibilities:

1. Client Support and Communication:

• Serve as the first point of contact for clients, providing prompt and effective assistance with inquiries.
• Deliver exceptional verbal and written communication, ensuring a professional and engaging client experience.
• Maintain clear and structured communication through email, the ServiceNow platform, phone, and virtual meetings.
• Address client concerns efficiently, escalating complex issues when necessary to ensure resolution.
• Lead weekly operations meetings with clients, ensuring that workload execution aligns with contractual agreements and service expectations.
• Oversee ServiceNow developers and technical teams, ensuring adherence to SLA requirements and timely completion of tasks.

Service Management & Administration:

• Prepare and present monthly service reports, conducting virtual review meetings with clients to discuss performance metrics and areas of improvement.
• Review and approve timecards for the developers and technical support teams assigned to projects.
• Contribute to monthly management reports, providing insights into service delivery and operational efficiency.
• Monitor resource allocation, tracking hours consumed versus remaining hours for each customer to optimize service utilization.
• Work closely with Centre of Excellence team managers, technical support staff, and key stakeholders to ensure seamless service delivery.
• Participate in regular team meetings to review in-progress tickets, address potential issues, and identify risks that require mitigation.
• Promote a positive and inclusive team culture, fostering collaboration, diversity, and continuous improvement.

Skills & Qualifications:

• Minimum of 1 year of experience in a client services or similar role.
• Proven ability to manage multiple client relationships while maintaining service excellence.
• Strong problem-solving, communication, and interpersonal skills.
• Demonstrated ability to build and sustain strong working relationships with clients, suppliers, and colleagues.
• Effective time management skills, both independently and within a team environment.
• Ability to prioritize tasks and meet challenging deadlines with confidence and accountability.
• Ability to stay composed under pressure, exhibiting sound decision-making and leadership qualities.
• A proactive mindset, with a commitment to continuous learning and a passion for the industry and client success.
• Knowledge of ServiceNow preferred, but not essential—training can be provided.

About Us:

Inetum is a European leader in digital services, with a presence in 19 countries and a dense local network. Our ambition is to be a company that’s not just great at what we do but also one that our customers and employees love.

We partner with top software providers like SAP, Salesforce, ServiceNow, and Microsoft to help our clients transform and innovate, including adopting cutting-edge technologies like GenAI. By working closely with major software providers, we're able to meet the diverse challenges of digital transformation with the flexibility and proximity that our clients need.