Client Services Coordinator

TN United Kingdom; Eastleigh; On-site; GBP 26,000; Full time

Job summary

An established industry player is looking for a Client Services Coordinator to join their dynamic facilities management team in Eastleigh. This temp-to-perm position offers a chance to manage client platforms, ensuring effective fault resolution and compliance with legal standards. You will play a crucial role in liaising with clients, coordinating with subcontractors, and ensuring smooth operations within the team. If you possess strong organizational skills, a customer-focused mindset, and a passion for facilities management, this role presents an exciting opportunity to contribute to a growing organization while developing your career in a supportive environment.

Qualifications

• Experience in help desk service coordination.
• Strong computer skills, including Microsoft Office and database packages.

Responsibilities

• Manage client platform and ensure fault logs are addressed.
• Coordinate jobs, schedule engineers, and communicate with customers.

Skills

Help Desk Service Coordination

Customer Care Skills

Microsoft Office

Database Management

Organizational Skills

Effective Communication

Numeracy Skills

Tools

JDE Finance System

Job description

Job Opportunity: Client Services Coordinator

Recruitment Solutions is collaborating with a facilities management team based in Eastleigh. Due to expansion, they are seeking an experienced Client Services Coordinator on a temp-to-perm basis.

Job Summary

• Position: Temp-to-perm
• Salary: £25,000 per annum

About the Role

Main Duties:

• Manage the client platform to ensure fault logs are addressed effectively, taking ownership of logged jobs.
• Ensure life safety systems and statutory inspections are completed in accordance with legal compliance and SLA/KPI timelines.
• Communicate attendance information to customers and engineers when scheduling jobs.
• Prepare complete job packs for billing, including PO, Quote, CVI, SMR, and email communications.
• Update job statuses, coordinate with subcontractors for parts delivery and service completion, and inform customers accordingly.
• Process jobs in the in-house finance system (JDE) for invoicing.
• Liaise with clients to escalate out-of-line incidents.
• Raise purchase orders as needed.
• Coordinate faults, schedule engineers, and communicate with customers.
• Review engineer paperwork and initiate follow-up or new jobs as necessary.

About You

Candidate Experience:

• Experience in help desk service coordination.
• Background in facilities or maintenance services within a busy organization.
• Experience working with contractors and suppliers, monitoring service standards.
• Proven customer care skills in a large organization.
• Enthusiasm and willingness to learn about departmental activities.
• Ability to prioritize, work under pressure, and demonstrate organizational skills and initiative.
• Strong computer skills, including Microsoft Office and database packages.
• Good numeracy skills for accurate invoice processing.
• Effective communication skills, tactfully handling interactions with internal and external stakeholders.
• Customer care experience and excellent English communication skills.
• Professional telephone manner and ability to write clear, customer-focused correspondence.
• Teamwork skills and experience working in a call centre/help desk environment.

Salary: £25,500 depending on experience

Hours: Monday to Friday, 08:00 to 17:00

To apply, please submit your current CV highlighting your skills. Our team will review your application and contact you to discuss the position.