Customer Service Coordinator - Quotes

Wärtsilä; Havant; On-site; GBP 25,000 - 35,000; Full time

Job summary

Wärtsilä is seeking a Sales Support Co-ordinator in Havant to enhance customer satisfaction and support sales processes. The role involves producing quotations, building stakeholder relationships, and ensuring compliance with procedures. Ideal candidates will have strong negotiation skills and a customer-focused mindset, contributing to a sustainable future.

Qualifications

• Proven experience in a customer-facing role.
• Strong commercial acumen and experience in negotiations.
• Fluent in English, verbal and written.

Responsibilities

• Produce accurately written quotations and proposals.
• Build relationships with key stakeholders.
• Ensure compliance with audit requirements.

Skills

Customer service

Negotiation

Analytical problem-solving

Communication

Relationship building

Tools

Excel

Word

SAP

Job description

We are now looking for a

Sales Support Co-ordinator

to join our team working for a better future.

The position is permanent, and the preferred location is in Havant, Portsmouth.

As Customer Service Co-ordinator, your work will focus on these responsibilities:

· Produce accurately written quotations and proposals in response to customer enquiries, within agreed timeframe.

· Produce supporting documentation to secure internal management approval for the above.

· Build relationships with key stakeholders both internally and externally including but not limited to engineering, production, sales and sub-contractors.

· Identify new opportunities via sales team and progress negotiations through to order stage whilst keeping up to date with inflation, exchange rates and projected timescale costs.

· Make use of relevant computer software such as Excel, Word and SAP.

· Proactively provide exceptional customer satisfaction.

· Proactive approach to achieving and exceeding relevant Customer Service KPIs.

· Ensure all procedures/work processes comply with all audit requirements.

To be successful in this role, we expect you to have:

· Proven experience in a customer facing role is essential.

· Strong commercial acumen, including experience in negotiations and cost awareness, and an appreciation of key contractual liabilities.

· Excellent communicator with strong analytical problem-solving skillset.

· Confident in presenting and facilitating meetings.

· Innovative mindset.

· Strong team player with proven relationship building experience.

· Fluent in English, verbal and written.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team, and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

For further questions please reach out to Jess Baxter through [e-mail] with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Welcome to join us in shaping the decarbonisation of marine and energy!

Last application date: 06/06/2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.