Customer Service Coordinator - Hoveringham

Forterra plc; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the construction sector is seeking a Customer Service Coordinator for their Hoveringham site. The role involves managing customer orders, ensuring effective communication, and providing after-sales support. The ideal candidate will have strong negotiation skills and attention to detail, contributing to continuous improvement in processes.

Benefits

Competitive salary and benefits package

Life assurance and company pension scheme

Gym benefit

Cycle to Work Scheme

Access to Employee Assistance Programme

Employee Referral Scheme

Service Awards

Holiday Exchange Scheme

Financial Wellbeing Program

Personal development opportunities

Qualifications

• Strong customer handling and negotiation skills.
• Effective verbal and written communication skills.
• Attention to detail and ability to produce highly accurate work.

Responsibilities

• Managing the complete contract review and processing of customer orders.
• Liaising with customers to ensure order data is complete.
• Supporting customers with inquiries regarding delivery.

Skills

Customer handling

Negotiation

Communication

Attention to detail

Organizational skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Customer Service Coordinator - Hoveringham

13 May 2025

We are currently looking for an enthusiastic individual to join our Bison Flooring Customer Service team in the position of Customer Service Coordinator based at our Hoveringham site.

The main responsibility is to process customer orders within relevant lead times and role guidelines.

Your duties would include but not limited to the following:

1. ORDERS – Managing the complete contract review and prompt processing of customer orders, resolving any order queries in a timely manner.
2. COMMUNICATION – Liaising with customers to ensure their order provides all the data needed to process this.
3. AFTER SALES SUPPORT – Supporting the customer with any inquiries regarding the delivery of their order.
4. CUSTOMER SERVICE
5. NEGOTIATION – Order negotiation with customers to manage expectations.
6. CONTINUOUS IMPROVEMENT – Actively contribute to improvements in business processes and procedures.
7. INFORMATION – Record relevant KPIs to enable individual and team performance analysis.

About You:

• Strong customer handling and negotiation skills
• Effective verbal and written communication skills
• Excellent telephone manner
• Attention to detail and ability to produce highly accurate work
• The ability to work on own initiative
• Working knowledge of Microsoft Outlook, Word, and Excel
• Excellent organisational skills

What We Can Offer You:

• Competitive salary and benefits package
• Life assurance and company pension scheme with up to 10% employer contribution
• Gym benefit and Cycle to Work Scheme
• Access to Employee Assistance Programme for self and family members
• Employee Referral Scheme
• Service Awards
• Holiday Exchange Scheme
• Financial Wellbeing Program
• Personal development and opportunities for progression

About Our Company

We are a leading manufacturer of a diverse range of trusted concrete and clay building products used extensively within the construction sector. Our recognizable brands include Thermalite block, Bison Precast, and London Brick.

Our complete product range includes clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving, chimney, roofing, and flue systems.

Our Purpose: To build lasting legacies by manufacturing products that support our customers' construction projects.

Safety Commitment: We are proud to lead in industry safety standards and are committed to achieving zero harm in our workplaces.