Customer Service Coordinator

TN United Kingdom; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading manufacturer in construction is seeking a Customer Service Coordinator for their Nottingham site. The role involves managing customer orders, resolving queries, and ensuring excellent communication with clients. The ideal candidate will possess strong negotiation skills and attention to detail, contributing to continuous improvement in business processes. Competitive salary and benefits are offered, including life assurance and opportunities for personal development.

Benefits

Competitive salary and benefits package

Life assurance and company pension scheme

Gym benefit and Cycle to Work Scheme

Employee Assistance Programme

Employee referral scheme

Opportunities for personal development

Qualifications

• Strong customer handling and negotiation skills.
• Effective verbal and written communication skills.
• Excellent telephone manner.

Responsibilities

• Managing the complete contract review and processing of customer orders.
• Liaising with customers to ensure necessary data is provided.
• Supporting customers with inquiries regarding delivery.

Skills

Customer handling

Negotiation

Communication

Attention to detail

Organizational skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Social network you want to login/join with:

Customer Service Coordinator, Nottingham

col-narrow-left

Client:

Forterra Building Products Limited

Location:

Nottingham, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

1d2437e0f2f6

Job Views:

3

Posted:

19.05.2025

Expiry Date:

03.07.2025

col-wide

Job Description:

We are currently looking for an enthusiastic individual to join our Bison Flooring Customer Service team as a Customer Service Coordinator at our Hoveringham site.

The main responsibility is to process customer orders within relevant lead times and role guidelines.

Your duties include but are not limited to:

• Managing the complete contract review and prompt processing of customer orders, resolving any order queries in a timely manner.
• Liaising with customers to ensure all necessary data is provided for order processing.
• Supporting customers with any inquiries regarding delivery of their orders.
• Customer service and order negotiation to manage expectations.
• Contributing to continuous improvement of business processes and procedures.
• Recording relevant KPIs to monitor individual and team performance.

About You:

• Strong customer handling and negotiation skills.
• Effective verbal and written communication skills.
• Excellent telephone manner.
• Attention to detail and high accuracy in work.
• Ability to work independently.
• Working knowledge of Microsoft Outlook, Word, and Excel.
• Excellent organizational skills.

What We Can Offer You:

• Competitive salary and benefits package.
• Life assurance and company pension scheme (up to 10% employer contribution).
• Gym benefit and Cycle to Work Scheme.
• Access to Employee Assistance Programme for employees and their families.
• Employee referral scheme, service awards, holiday exchange scheme, and financial wellbeing program.
• Opportunities for personal development and progression.

About Forterra:

We are a leading manufacturer of diverse, trusted concrete and clay building products used extensively in construction, with brands like Thermalite, Bison Precast, and London Brick.

Our product range includes clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving, chimneys, roofing, and flue systems.

Forterra’s purpose is to build lasting legacies by manufacturing products that support construction projects from the ground up.

We are committed to safety standards and aim for zero harm in our workplaces.