Customer Service Coordinator

TN United Kingdom; Newcastle-under-Lyme; On-site; GBP 23,000 - 24,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Coordinator in a lively and busy environment. Join a well-established business in the Stoke-on-Trent area, where you'll play a crucial role in ensuring customer satisfaction. Your responsibilities will include managing customer orders, coordinating with various departments, and providing high-standard service via phone or email. This role offers great opportunities for development within a supportive team. If you're hardworking, confident, and possess excellent listening skills, this position is perfect for you!

Qualifications

• Strong listening skills and ability to multitask effectively.
• Confident in managing customer interactions and resolving conflicts.

Responsibilities

• Enter customer orders and maintain adherence to processes.
• Communicate with carriers and provide timely updates to customers.
• Log complaints and liaise with Quality Control for resolutions.

Skills

Hardworking

Good listening skills

Confident

Conflict resolution skills

Ability to multitask

Job description

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Customer Service Coordinator, Newcastle-under-Lyme

Client: Brampton Recruitment Ltd

Location: Newcastle-under-Lyme, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 2426b972dea2

Job Views: 8

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

Our client offers a lively and busy working environment with great opportunities for development. An exciting opportunity for a Customer Service Coordinator has arisen to work for a well-established and successful business in the Stoke-on-Trent area. The role offers benefits and a chance to work within a great team environment.

Responsibilities include:

• Entering customer orders into the system, ensuring adherence to processes and procedures
• Coordinating with planning, shipping, and despatch departments to provide customers with up-to-date order information
• Communicating with carriers to request ETAs, PODs, etc.
• Processing sample requests from customers or sales team with all necessary information for dispatch
• Logging customer complaints in the CRM and liaising with Quality Control to keep customers informed
• Processing quotations in the system
• Building strong, sustainable relationships and trust with customers
• Assessing customer needs to provide the best possible service
• Maintaining strong relationships with the sales team
• Providing high-standard customer service via phone or email, ensuring prompt, accurate, and courteous responses
• Providing customers with product, carton/pallet, price, and delivery information

Necessary Skills:

• Hardworking
• Good listening skills
• Confident
• Conflict resolution skills
• Ability to multitask

Hours: Monday – Friday, 8:30 am – 5:00 pm

Salary: £23,000 – £24,000 per annum

Brampton Recruitment is an independent agency partnering with employers across Stoke-on-Trent, Staffordshire, Cheshire, and Greater Manchester regions.