Logistics Customer Service Coordinator

TN United Kingdom; Sandbach; On-site; GBP 22,000 - 25,000; Full time

Job summary

An established industry player is looking for a proactive Logistics Customer Services Coordinator to join their Sandbach team. In this exciting role, you will be the first point of contact for customer inquiries, managing orders and supporting various departments including Supply Chain and Finance. Your responsibilities will involve ensuring stock availability, maintaining customer records, and enhancing processes through strong relationships with customers and internal teams. If you are passionate about customer service and logistics, this is a fantastic opportunity to embark on a rewarding career journey.

Qualifications

• Experience in customer service and order management.
• Proficiency in SAP and Excel for order processing.

Responsibilities

• Manage customer enquiries and process orders efficiently.
• Collaborate with internal teams and external subcontractors.

Skills

Customer Service

Order Management

SAP

Excel

Communication Skills

Tools

SAP

Excel

Job description

Job Title: Logistics Customer Services Coordinator

Location:

Sandbach

Hours:

35-hour working week, Monday – Friday

Salary:

£22K – £25K, DOE

Job Description:

Our client is seeking a proactive Logistics Customer Services Coordinator in Sandbach. The role involves being the first point of contact for customer enquiries and order management, supporting Customer Services, Supply Chain, Finance, and Administration departments.

Your responsibilities will include managing customer enquiries, processing orders, supporting supply chain coordination to ensure stock availability, and maintaining customer records, orders, and invoices in SAP and other systems according to company procedures.

Main tasks include:

1. Managing customer orders from initiation to completion, collaborating with internal planning and external subcontractors.
2. Building strong relationships with customers, Sales, and Product Managers to resolve issues and enhance processes.
3. Preparing and distributing sales reports, coordinating sample requests with the Technical Development Manager, and handling bookkeeping and finance tasks using SAP and Excel.

If you are interested in this exciting opportunity, apply now to join our client’s team and embark on your new career journey!