Customer Service Coordinator

Arlettie Paris; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in luxury event sales, Arlettie Paris, is seeking a proactive Customer Service Coordinator to enhance customer engagement and support strategy events. This role involves direct interaction with clients, managing inquiries, and ensuring excellent customer experiences, requiring strong communication and organizational skills. Join a dynamic team focused on delivering unique shopping experiences through exceptional service.

Qualifications

• Experience in customer service, retail, or hospitality preferred.
• Strong verbal and written communication skills.
• Comfortable engaging with clients professionally.

Responsibilities

• Serve as the first point of contact for customer enquiries.
• Provide support during strategic sales and act as a Hostess.
• Support the creation of customer service reports.

Skills

Communication

Organizational Skills

Problem-Solving

Customer-first Mindset

Multitasking

Tools

CRM Software

Job description

About Us

By creating exceptional events, Arlettie has become a European leader in organising unique private sales, both in showrooms and online. We bring together the biggest names in luxury at our showrooms in Paris, London, and Milan. Each week, our showrooms are transformed with the latest collections from prestigious fashion, jewellery, leather goods, and accessory brands.

We've recently expanded our showroom network with the launch of an e-shop, making the joy of shopping accessible to even more people. With over 300,000 clients in our database, Arlettie offers a calendar of exclusive sales, providing our community with a truly unique shopping experience.

Mission

Role Summary

We are seeking a dedicated and proactive Customer Service Coordinator to join our team. In this role, you will provide exceptional customer service, support sales events, and execute targeted engagement initiatives. This is an exciting opportunity for someone with strong communication skills, a hands-on approach to problem-solving, and the ability to thrive in a fast-paced environment. You will also act as a Hostess during key events, representing the brand and actively promoting our membership offers.

Key Responsibilities

Customer Service & Engagement:

• Serve as the first point of contact for customer enquiries via email, phone and in-person interactions.
• Assign and prioritise customer cases, ensuring timely resolutions.
• Monitor response rates and address common customer concerns effectively.
• Collaborate closely with the Online and Showroom Teams to ensure a seamless customer experience.
• Assist with incident reporting, troubleshooting, and escalation of customer issues.
  
  

Event Support & Client Outreach

• Provide on-the-ground support during strategic sales.
• Act as a Hostess at events - welcoming guests, answering questions, and maintaining a professional brand presence.
• Communicate confidently about our membership offers, explain their benefits, and support in-person conversions.
• Execute phoning campaigns to drive showroom footfall, engage clients, and promote upcoming sales and memberships.
  
  

Reporting & Strategy

• Support the creation and maintenance of customer service cases and reports.
• Provide monthly performance reports on customer service response rates and key insights to the UK Manager of Clients.
  
  

Profile

Qualifications, Skills And Experience

• Experience in customer service, retail, hospitality, or a similar client-facing role is preferred.
• Strong verbal and written communication skills, with a customer-first mindset.
• Excellent organisational skills and the ability to multitask in a fast-paced environment.
• A proactive approach with strong problem-solving skills and attention to detail.
• Comfortable conducting phoning campaigns and engaging with clients professionally.
• Confident presenting products or services to clients in person – sales experience is a plus.
• Familiarity with CRM Software (preferred but not required).
  
  

Référence de l'offre : o7j8ovaw36