Customer Service Coordinator

Vistry Group; Brentwood; On-site; GBP 25,000 - 30,000; Full time

Job summary

Vistry Group seeks a Customer Service Coordinator at their Brentwood office. The role involves providing professional customer service, managing defects, and ensuring timely responses to customer queries. Ideal candidates will have customer service experience and good knowledge of construction practices.

Benefits

Competitive basic salary and annual bonus

Salary sacrifice car scheme available

Up to 39 days annual leave with service

Private medical insurance

Enhanced maternity and paternity leave

Competitive pension scheme

Life assurance at 4 x your annual salary

Qualifications

• Experience in a customer-facing role.
• Understanding of NHBC standards & defects.
• Resilient personality and able to maintain a professional image.

Responsibilities

• Deal with customer queries in a professional and timely manner.
• Manage the defects systems to ensure issues are correctly recorded.
• Oversee scheduling for Technicians.

Skills

Excellent written and verbal communication skills

Pro-active approach

Ability to organise and prioritise effectively

Education

NVQ in Customer Service

Job description

Join to apply for the Customer Service Coordinator role at Vistry Group

22 hours ago Be among the first 25 applicants

Join to apply for the Customer Service Coordinator role at Vistry Group

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Vistry Group

I am an award winning (Onrec) Talent & Selection Manager with knowledge and experience of building and managing an in-house recruitment department…

We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry East London, at our Brentwood office. As our Customer Service Coordinator, you will provide professional customer service incumbent with our 5* service.We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let’s cut to the chase, what’s in it for you...

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits...
  
  

In return, what we would like from you...

• Behave in line with our company values – Integrity, Caring and Quality
• Experience in a customer facing role
• Experience working for a housing developer or housing association
• Understanding of NHBC standards & defects
• NVQ in Customer Service
• IT Literate
• Excellent written and verbal communication skills – engaging with customers, suppliers, partners
• Pro-active approach with the ability to work independently and as part of a team
• Understands construction methods and terminology
• Commercial awareness
• Ability to provide a solution focused approach
• Resilient personality and able to maintain a professions image
• Ability to organise and prioritise effectively
• Empathetic
  
  

More about the Customer Service Coordinator role...

• Deal with customer queries in a professional and timely manner
• Manage the defects systems to ensure issues are correctly recorded and maintained within SLA
• Cover for annual leave and sickness absence
• Oversee scheduling for Technicians (focus on geographical areas)
• Line manages the Coordinators and the Administrator
• Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes
• Good understanding of product on new developments
• Provide management information to Customer Service Manager
• Action and respond to any complaints
• Attend Client/Subcontractor meetings
• Escalate any issues or risks to the appropriate person
• Familiarise and hold a good understanding of required policies and procedures
• Plan the allocation of own work and ensure that adequate cover is always in place to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met
  
  

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empowerus to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation,â¯and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

Referrals increase your chances of interviewing at Vistry Group by 2x

Sign in to set job alerts for “Customer Service Coordinator” roles.

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Essex, England, United Kingdom 2 weeks ago

London, England, United Kingdom 18 hours ago

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 month ago

Brentwood, England, United Kingdom 2 days ago

Brentwood, England, United Kingdom 4 weeks ago

TikTok LIVE - Global Customer Service Operations Manager

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 22 hours ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.