Warehouse and Customer Service Coordinator

First Recruitment Services; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive company seeks a Warehouse and Customer Service Coordinator to manage warehouse operations and enhance customer service. This role involves both desk-based administrative duties and hands-on tasks like preparing orders. Ideal candidates will possess essential A-levels, strong customer service skills, and the ability to multitask effectively.

Benefits

On-site parking

Qualifications

• A-levels required, degree preferred.
• Previous warehouse experience is advantageous.
• Valid driver's license required; forklift license a plus.

Responsibilities

• Build and maintain customer relationships.
• Oversee stock management and inventory control.
• Pick, pack, and ship parcels.

Skills

Customer Service

Communication Skills

Multitasking Ability

Numeracy Skills

Listening Skills

Education

A-levels

Degree

Tools

Excel

PowerPoint

Word

Job description

• Position: Warehouse and Customer Service Coordinator
• Salary: £30,000 – £35,000
• Location: Cranleigh
• Hours: Monday – Friday
• Benefits: On-site parking

A well established automotive company are looking for a Warehouse and Customer Service Coordinator to join their team. As a Warehouse and Customer Service Coordinator you will be ensuring the efficient operation of our warehouse and the seamless delivery of products to our customers. While primarily desk-based, the position also involves hands-on tasks such as preparing sample orders for potential clients.

Key Responsibilities:

• Customer Interaction: Build and maintain customer relationships, handle inquiries, and manage invoicing.
• Warehouse Management: Oversee stock management, inventory control, and access to the warehouse, ensuring it remains organized and efficient.
• Order Fulfilment: Pick, pack, and ship parcels.
• Administrative Duties: Manage office tasks, filing, and utilize NetSuite for various administrative functions.
• Logistics Coordination: Liaise with couriers and customers regarding deliveries.

Skills & Requirements:

• Educational Background: A-levels are essential; a degree is preferred.
• Experience: Previous warehouse experience is advantageous but not mandatory.
• Licenses: A valid driver’s license is required; a forklift driver’s license is a plus but not essential.
• Customer Service: Proven track record of excellent customer service.
• Communication Skills: Strong phone presence and excellent verbal and written communication skills.
• Technical Proficiency: Proficient in Excel, PowerPoint, and Word.
• Multitasking Ability: Strong ability to multitask, prioritize, and manage time effectively.
• Listening Skills: Strong listening skills.
• Self-Management: Self-starter with the ability to manage your own workload.
• Numeracy Skills: Strong numeracy skills.

Personal Attributes:

• Interpersonal Skills: Ability to connect and communicate effectively with people.
• Resilience: Ability to handle physical tasks, including lifting boxes up to 15kg.
• Calm Under Pressure: Ability to remain calm when dealing with stressed or upset customers.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.