Senior Customer Service Coordinator

JR United Kingdom; Stevenage; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in Stevenage is seeking a Senior Customer Service Coordinator to support and manage a team. The role involves providing administrative support, guiding coordinators, and maintaining professional relationships with customers. Ideal candidates will have excellent leadership skills and experience in customer service management.

Qualifications

• Experience managing small, customer-focused teams.
• Proficiency in Word and Excel with strong administrative skills.

Responsibilities

• Support customer services department with key administrative duties.
• Provide line management to a small team of Customer Service Coordinators.
• Communicate effectively with customers to manage expectations.

Skills

Leadership skills

Administrative prioritization

Supervisory skills

Empathy

Relationship-building

Written communication

Tools

Excel

Word

PowerPoint

Job description

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Senior Customer Service Coordinator, Stevenage

Job Details:

• Client:
• Location:
• Job Category: Other
• EU work permit required: Yes
• Job Views: 2
• Posted: 04.06.2025
• Expiry Date: 19.07.2025

Job Description:

Main Function

Support the customer services department with key administrative duties, supervising and working alongside the customer service coordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of Customer Service Coordinators.
• Support and guide Customer Service Coordinators daily.
• Communicate effectively and professionally with customers to manage expectations.
• Issue Miller documentation as needed to assist homeowners.
• Handle all incoming communications promptly and record them systemically.
• Maintain professionalism, courtesy, and dignity with customers, colleagues, and subcontractors.

Key Capabilities Required

(1) Skills, Capabilities, and Attributes

• Leadership and support skills for the Customer Service Department.
• Ability to prioritize administrative tasks.
• Supervisory skills for co-ordinator workload.
• Ability to work independently and as part of a team.
• Empathy and understanding towards customers without compromising business interests.
• Ability to produce concise and accurate reports.
• Proficiency with Excel, Word, and PowerPoint.
• Strong professional relationship-building skills.
• Effective written and electronic communication skills.

(2) Behavioural Attributes

• Trustworthy, honest, and provide excellent feedback.
• Commercial awareness.
• Controlled and dignified demeanor.

(3) Knowledge, Experience, and Qualifications

• Experience managing small, customer-focused teams.
• Experience handling client and company confidentiality.
• Proficiency in Word and Excel with strong administrative skills.