Senior Customer Service Coordinator

JR United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the customer service sector is looking for a Senior Customer Service Coordinator based in London. This role involves providing leadership to a small team, managing customer expectations, and ensuring high-quality administrative support. Ideal candidates will possess strong communication and management skills, alongside proficiency in MS Office applications.

Qualifications

• Experience managing small customer-focused teams.
• Proficient in Excel and Word with strong administrative skills.
• Ability to communicate effectively with customers.

Responsibilities

• Support customer services with administrative duties.
• Supervise a team of Customer Service Coordinators.
• Communicate effectively with customers to manage expectations.

Skills

Leadership

Management

Communication

Administrative Efficiency

Tools

Excel

Word

PowerPoint

Job description

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Senior Customer Service Coordinator, London

Client:

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside the customer service coordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of Customer Service Coordinators
• Provide daily support and guidance to Customer Service Coordinators
• Communicate effectively and professionally with customers to manage expectations appropriately
• Issue Miller documentation as needed to assist homeowners in understanding their new home
• Handle all incoming communications (telephone, messages, emails, texts) efficiently and record interactions promptly
• Maintain professionalism, courtesy, dignity, and control at all times with customers, colleagues, and subcontractors to uphold company values in a pressurized environment

Key Capabilities Required

1. Skills, Capabilities, and Attributes

• Ability to lead and support the Customer Service Department
• Ability to prioritize administrative functions effectively
• Supervise and manage co-ordinator workload
• Work independently and as part of a team
• Empathize with customers without compromising business interests
• Provide concise and accurate reports in written or numerical form
• Proficient in Excel, Word, and PowerPoint
• Build strong professional relationships internally and externally
• Communicate effectively in writing and electronically

2. Behavioural Attributes

• Trustworthy, honest, and provides excellent feedback
• Sound commercial awareness
• Controlled and dignified demeanor

3. Knowledge, Experience, and Qualifications

• Experience managing small customer-focused teams
• Experience handling client and company confidentiality
• Proficient in Word and Excel with strong administrative skills