Customer Service Coordinator

First Response Group; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a vibrant community as a Customer Service Coordinator at a leading company. You'll handle customer inquiries, manage orders, and ensure satisfaction while collaborating with various departments. Enjoy benefits like training, paid holidays, and a healthcare package.

Benefits

Training and development

Paid holiday allowance of 5.6 weeks per year pro-rata

Referral Scheme - £100 successful referral

Uniform

Healthcare package which includes access to EAP

Statutory Pension Scheme

Qualifications

• Strong customer service skills with excellent communication and phone etiquette.
• Computer literacy and proficiency in basic software applications.

Responsibilities

• Handling customer enquiries via phone, email, or in person.
• Addressing and resolving customer complaints in a timely manner.
• Managing and processing orders, forms, applications, and requests.

Skills

Customer Service

Communication

Organisational Skills

Time Management

Job description

About The Role

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.

As a Customer Service Coordinator at FRG, you will play a pivotal role in maintaining our commitment to outstanding customer service. This dynamic position involves handling customer inquiries, quality-checking reports sent to clients, managing incoming calls, and collaborating with various departments to facilitate service onboarding across the business.

Job Description

• Managing Customer Enquiries: Handling customer enquiries via phone, email, or in person, and providing accurate information.
• Resolving Complaints: Addressing and resolving customer complaints in a timely and professional manner.
• Order Processing: Managing and processing orders, forms, applications, and requests.
• Internal Coordination: Communicating and coordinating with internal departments to resolve customer issues.
• Record Keeping: Maintaining records of customer interactions, transactions, comments, and complaints.
• Feedback and Improvement: Providing feedback on the efficiency of the customer service process and identifying areas for improvement.
• Training Staff: Training and supporting customer service staff to ensure high standards of service.
• Policy Implementation: Developing and implementing customer service policies and procedures.
• Customer Satisfaction: Ensuring customer satisfaction by providing professional support and addressing their needs promptly.
  
  

Company Benefits

• Training and development
• Paid holiday allowance of 5.6 weeks per year pro-rata
• Referral Scheme - £100 successful referral
• Uniform
• Healthcare package which includes access to EAP
• Statutory Pension Scheme
  
  

Essential Skills

• Strong customer service skills with excellent communication and phone etiquette.
• Computer literacy and proficiency in basic software applications.
• Good organisational skills and effective time management.