Customer Service Coordinator

HRM Direct; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in lifting equipment is seeking a Service Coordinator to join their dynamic team in Leeds. This role involves managing customer enquiries, overseeing installations, and ensuring that engineers have the necessary support to complete jobs efficiently. With a commitment to providing top-notch service, the company offers comprehensive training, a competitive salary, and a range of benefits including generous annual leave and a contributory pension scheme. If you're ready to thrive in a fast-paced environment and make a significant impact, this opportunity is perfect for you.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Option to buy up to 5 days additional leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness programs

Qualifications

• Proven experience in scheduling works and managing team diaries.
• Excellent communication skills for customer interactions.

Responsibilities

• Liaising with customers and suppliers to evaluate enquiries.
• Preparing necessary paperwork to ensure timely job commencement.

Skills

Customer Service Skills

Administrative Experience

Microsoft Office (Excel, Word)

Ability to Manage Conflicting Priorities

Job description

Complete your application using the "Apply" button, this will take you directly to the GAP website.

Our team is the best in the industry - is it time for you to join us?

The Role:

GAP Lifting Hire & Sales offers one of the largest ranges of lifting equipment and accessories in the industry. GAP Lifting's TIC team are responsible for managing and scheduling the Test, Inspection and Certification (TIC) of lifting and working at height equipment - whether it's harnesses in the Highlands or cranes in Cornwall, we cover it. Furthermore, we can repair, service, install and supply any equipment to meet your requirements.

Based in our Leeds depot, the Service Coordinator will be responsible for:

• Liaising with customers, suppliers and GAP colleagues to ensure enquiries are evaluated and prepared in line with the customer requirements.
• Assessing, quoting and overseeing installation, load testing and technically complex jobs.
• Ensuring engineers have the necessary equipment, support and information to complete the works on schedule, on budget and in accordance with the job specification.
• Handling telephone and email enquiries, providing accurate information on the services offered by TIC.
• Preparing and submitting the necessary RAMS, permits and paperwork in advance of the job ensuring that works can commence as scheduled.

Successful applicants should demonstrate the following:

• Proven experience within an administrative role scheduling works, managing team diaries and dealing with customer queries.
• Excellent customer service skills both over the phone and via email.
• Ability to work effectively within a fast-paced environment whilst managing conflicting priorities.
• Proficient in Microsoft Office including Excel and Word.
• Candidates with experience of working in the lifting equipment industry would be preferred although this is not essential as full training will be provided.

Benefits include:

• Competitive salary and bonus scheme.
• Up to 25 days annual leave plus bank holidays.
• The option to buy up to 5 days additional leave.
• Contributory Pension Scheme.
• Life Assurance.
• Employee Welfare Fund (Company-funded social events).
• Cycle to Work Scheme.
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab).

So what next?

If you think you fit the profile we would love to hear from you. To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER