Customer Service Coordinator

Medequip UK; Leyland; On-site; GBP 24,000; Full time

Job summary

Join a leading community equipment services provider as a Customer Service Coordinator. You'll be the first point of contact for service users, ensuring timely and caring delivery of medical equipment. This role offers professional development and a supportive team environment.

Benefits

29 days holiday, increasing to 33 days

Continued professional development

Pension scheme

Healthcare scheme

Life assurance

Cycle to work scheme

Free uniform

Free DBS check

Qualifications

• Some experience in a customer service focused role within a similar industry is desirable.

Responsibilities

• Managing inbound and outbound calls with service users and prescribers.
• Booking delivery rounds in advance for Technicians and Service Engineers.
• Ensuring emergency jobs are actioned correctly.

Skills

Customer Service

IT

Microsoft Office

Job description

Join to apply for the Customer Service Coordinator role at Medequip UK.

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£23,927 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Customer Services Coordinator at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.

You’ll be supported by an excellent team of professional and ever-developing co-workers who all identify and align with Medequip’s values.

Who are Medequip?

Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

About The Role

As the Customer Services Coordinator for Medequip Assistive Technology Ltd, you will be the first point of contact for our service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification. You will be key in ensuring our customer experience levels are exceptional at this first point of contact.

Your day-to-day responsibilities will include, but not be limited to:

• Managing inbound and outbound calls – liaising with service users, their families and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
• Showing empathy, patience, remaining calm, and adopting a positive attitude in difficult situations, working effectively under pressure.

About You

Above all, you will identify and align with our company values:

• We keep our promises.
• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost-effective, efficient and safe healthcare solutions.

Qualifications and Experience Required:

• Some experience in a customer service focused role within a similar industry is desirable.
• IT and Microsoft Office proficiency.

What We Offer

• 29 days holiday, increasing to 33 days (including Bank Holidays)
• Continued professional development, training, and career progression opportunities.
• Pension scheme
• Healthcare scheme
• Life assurance
• Cycle to work scheme
• Care First employee assistance program including free counselling
• Access to Perkbox discount platform
• Free uniform
• Free DBS check

We welcome applications from all sections of the community as an Equal Opportunities Employer. We are happy to make reasonable adjustments during the recruitment process. We process your data in line with GDPR guidelines. This role may require an enhanced DBS disclosure and satisfactory references. Candidates must have the right to work in the UK; sponsorship is not available.