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Customer Service Coordinator
Michael Page
Leeds
On-site
GBP 27,000 - 30,000
Full time
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Job summary
An established industry player in the manufacturing sector is seeking a Customer Service Coordinator to enhance customer satisfaction and streamline service operations. This role involves coordinating customer service activities, managing queries, and collaborating with the sales team to ensure effective resolutions. The company prides itself on its supportive culture and commitment to employee development, making it an attractive place to grow your career. If you have a passion for customer service and a keen eye for detail, this is your chance to join a reputable organization that values excellence and teamwork.
Benefits
Qualifications
- Relevant qualifications in Business Administration or similar field.
- Proven experience in customer service within industrial/manufacturing.
Responsibilities
- Coordinate customer service activities to ensure satisfaction.
- Manage queries and complaints, providing effective resolutions.
- Collaborate with sales to improve handling of larger customers.
Skills
Education
Tools
Job description
- Opportunity to develop and progress within the role
- Reputable organisation with a great benefits package
About Our Client
Our client is a renowned player in the industrial/manufacturing sector. Despite being a large organisation, they manage to maintain a friendly, family-like atmosphere. They are based in Leeds and have a reputation for manufacturing high-quality products.
Job Description
- Coordinate all customer service activities, ensuring a high level of customer satisfaction.
- Manage customer queries and complaints, providing effective resolutions.
- Liaise with the manufacturing department to ensure timely delivery of products.
- Keep accurate records of customer interactions, transactions, and details of inquiries.
- Continuously improve customer service procedures, policies, and standards for the department and the company.
- Collaborate with sales team to develop efficient methods for handling issues with larger revenue customers.
- Assist in the training of new customer service employees.
- Participate in team meetings, providing insight and suggestions to improve company performance.
The Successful Applicant
A successful Customer Service Coordinator should have:
- Relevant educational qualifications, preferably in Business Administration or a related field.
- Proven experience in a customer service role within an industrial/manufacturing environment.
- Excellent communication, interpersonal, and organisational skills.
- Strong problem-solving abilities and a customer-focused approach.
- Proficiency in using customer service software and databases.
- A keen eye for detail and a commitment to excellence.
What's on Offer
- An attractive salary in the range of £27.000 - £30,000
- A supportive company culture that values employee development.
- A generous holiday entitlement to ensure work-life balance.
- The opportunity to work in a large, respected organisation in the industrial/manufacturing sector.
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