Enable job alerts via email!

Customer Service Coordinator

Penske Truck Leasing

Aurora (IL)

On-site

USD 10,000 - 60,000

Full time

4 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Join a dynamic team as a Customer Service Coordinator at a leading company in truck leasing. You'll be responsible for coordinating maintenance requests, managing workforce productivity, and ensuring high levels of customer satisfaction. This role necessitates effective communication and problem-solving abilities, along with a strong background in customer service and mechanical experience. Competitive pay and benefits are included.

Benefits

Competitive wage and great benefits

Shift differential for second shift

Training and development opportunities

Qualifications

2 years customer service experience required.
Hands-on mechanical experience is crucial.

Responsibilities

Coordinate maintenance requests and outside repairs.
Develop workforce plans to maximize productivity.
Ensure customer satisfaction and shop productivity.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma or equivalent

Associates Degree or higher

Tools

Service scheduling programs

Join to apply for the Customer Service Coordinator role at Penske Truck Leasing

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Coordinator role at Penske Truck Leasing

Position Summary:

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Click below to see what makes Penske great!

Click Here! (https://www.youtube.com/watch?v=2gNxP04N06o)

Major Responsibilities:

Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
Assure that all Penske Rental units are maintained and prepared for customers
Ensure parts are available for scheduled work
Hold vendors accountable for quality and adherence to schedule for outside work
Provide customer service, assuring customers are satisfied and will return for additional business.
Maintain shop productivity by optimizing the work plan
Coordinate with district billing clerks as necessary
Other projects and tasks as assigned by supervisor

Why is Penske for you?

We take pride in offering a competitive wage and great benefits.
This position, at this location, offers a shift differential of $3/hour for second shift (starting after 11am) Penske offers several training and development opportunities, so you can grow your career!

Qualifications:

2 years of customer service experience required
At least 1 year of hands on mechanical experience required
2 years of supervisory experience preferred
At least 2 years of service department administration preferred
High School diploma or equivalent required
Associates Degree, Technical School Degree, or Bachelors Degree preferred
ASE certification preferred
Prior experience with service scheduling programs and diagnostic programs preferred
The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
The associate must be able to safely work in all weather conditions.
Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

Salary: $25-28/hour, depending on experience.

Benefits: Our excellent benefits plan keeps associates and their families happy, healthy and secure. To learn more visit https://penske.jobs/benefits

Opening Date: 6.3.25 Closing Date: 7.3.25

Failure to submit a complete and timely application may result in the rejection of your application.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Customer Experience

Address: 15500 East 32nd Avenue

Primary Location: US-CO-Aurora

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2506676

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Truck Transportation

Referrals increase your chances of interviewing at Penske Truck Leasing by 2x

Get notified about new Customer Service Coordinator jobs in Aurora, CO.