Customer Service Coordinator

Choice Translating, Inc. and TravelingBrand; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

A leading company specializing in linguistic and global brand validation services is seeking a part-time Customer Service Coordinator to connect clients and vendors in a remote setting. The ideal candidate will thrive in a solution-driven environment with strong interpersonal skills, ensuring effective communication and building relationships. This role offers opportunities to grow and contribute to company goals while working closely with diverse teams worldwide.

Qualifications

• Strong interpersonal skills to build rapport.
• Proficient in technology and online platforms.
• Strong communication skills in English, additional languages are a plus.

Responsibilities

• Deliver timely assistance over the phone and video.
• Collaborate with international teams and clients.
• Track and report key performance metrics.

Skills

Interpersonal skills

Confident with technology

Problem-solving

Critical thinking

Communication (written and spoken)

Education

In-progress university degree or equivalent experience

Job description

TravelingBrand Research Canada fosters innovation and growth, guided by our purpose, values, and culture. Every team member, client, and partner drives our success.

We thrive in a high-energy, solution-driven environment, uniting people worldwide to create change. Join our dynamic team and make an impact—one word at a time.

Job Summary/Job Purpose:

We help companies minimize miscommunication and maximize opportunities locally and globally. Our mission is to give a voice to those who might otherwise be unheard by proactively supporting clients in reaching diverse communities through high-quality linguistic and global brand validation services.

You will connect clients and vendors in this remote role, ensuring effective communication. Strong interpersonal skills are key to building successful relationships with a diverse group of clients, vendors, and team members.

Job Overview:

Customer Service Coordinator - Part-time hourly with the potential to grow to full-time

• Deliver timely and effective assistance over the phone.
• Use technology to identify opportunities and barriers and find efficient solutions.
• Organize work information to ensure accuracy and completeness.
• Collaborate and work in different capacities as a team and assist with quality assurance.
• Take the initiative to find creative approaches that make each experience feel personal for all key players.
• Look for ways to contribute to the ongoing improvement of clients, vendors, and team experience.
• Track and report key performance metrics.
• Multilingual candidates: opportunities to provide services such as interpreting, translating, and linguistics support.

• Proactively recommend and deliver solutions that support company goals.
• Work closely with international accounts in a variety of industries.
• Work closely with a diverse, international team.
• Assist with company strategic initiatives.
• Proactively promote our brand and services to the broader community.
• Support strategic initiatives and all departments.

Skills / Qualifications:

• Strong interpersonal skills, including the ability to build rapport and connections with teammates, clients, and vendors.
• Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• In-progress university degree or equivalent experience.
• Enjoys talking with others on the phone and video, including clients and vendors, to build supportive, collaborative, and trusting relationships.
• Proficient with technology and adapting to a variety of online platforms.
• Excellent critical thinking and prioritization skills with multiple projects and tasks.
• Proficiency in using online platforms with regular software updates.
• Strong written and spoken communication skills in English (additional languages a plus).
• Excellent attention to detail.
• Track record of continuous improvement and proactive actions for personal and professional growth.
• Ability to understand the needs of clients and convey them to others.
• Thrives working in a virtual environment.

Physical and mental requirements:

• Regularly required to sit, work on a computer, think clearly, and communicate effectively. Reasonable accommodations may be provided upon request.