Travel & Customer Service Coordinator- USA

Greenphire; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

An innovative firm is seeking a Travel & Customer Service Coordinator to support clinical trial operations. This part-time role, ideal for someone with experience in the travel or pharma industry, involves managing participant travel logistics and ensuring effective communication between various stakeholders. The position offers flexibility and the chance to work from home, making it perfect for those who thrive in dynamic environments. Join a culture that values teamwork and problem-solving while making a direct impact on clinical trials.

Qualifications

• 2-5 years of experience in the travel or pharma industry preferred.
• Highly organized and adept at prioritization and follow-up.

Responsibilities

• Manages travel and transportation budget for trial participants.
• Acts as point of contact for patient communication regarding accommodations.

Skills

Organizational Skills

Cross-Departmental Communication

Decision-Making

Time Management

Education

Bachelor's Degree

Equivalent Work Experience

Tools

Microsoft Office

Job description

Travel & Customer Service Coordinator- USA

Remote

We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.

Who We Are
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees. Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!

The Coordinator is responsible for supporting the team of Global Study Managers in the planning and operations of active clinical trial studies. The Coordinator is the main point of contact for patient communications and the management of all patient travel and logistical details.

Please note: This is a contract-position. It is part-time, 2-20 hours per week, and pays on an hourly basis. Hours are not guaranteed.

Responsibilities:

• Manages travel and transportation budget for trial participants
• Participates in discussions with vendors and internal team members regarding trial participant requirements
• Supports hospital or clinical staff relating to trial participant enrollments and visit schedules
• Promptly responds to all inquiries of the trial participants and hospital/clinical staff
• Contributes to managing projects to profitable level through efficient work process
• Acts as point of contact for patient communication regarding air, hotel and ground accommodations
• Maintains accurate data including setting up databases and transferring data between internal operating systems
• Aids in producing reports as required
• Works with Global Study Manager to outline needs and requests of clients and patients
• Contributes to managing projects to profitable level through efficient work process

Requirements:

• Bachelor’s Degree or equivalent work experience
• 2-5 years of experience in the travel industry and/or pharma industry preferred
• Working knowledge of Microsoft Office
• Ability to learn new procedures quickly and efficiently
• Highly organized and plan-oriented; adept at prioritization and follow-up
• Excels in cross-departmental communication
• Confidence and follow through in decision-making

Working Conditions:

• Primary work environment is from a home office with personal computer and telephone
• Minimum technology required, including updated operating system, anti-virus software and password protected devices

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Are you legally allowed to work in the U.S. without sponsorship? * Select...

Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally in the United States? * Select...

Are you available to work on a part-time non-employee basis (2-20 hours per week, hours not guaranteed)? * Select...

The first 6-8 weeks of your onboarding will be for orientation, so you will start at approximately 5 hours per week until clinical trials are assigned to you. The number of hours are not guaranteed.

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This position requires bilingual candidates. Other than English, what language(s) do you speak fluently? *

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This position pays $25.00/hr USD. Please confirm if the hourly amount is suitable. * Select...

We ask that coordinators have availability during regular business hours and also have some flexibility during non-business hours for emergency situations.

Minimum technology is required for this position. On what operating system are you currently working? *

Our team is committed to innovation, and our process starts with a vision. We focus heavily on collaboration, story mapping, and security protocols along the way.