Bilingual Customer Service Coordinator - Remote

Premise Health; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Premise Health is looking for a Bilingual Customer Service Coordinator to join their remote team. In this role, you will assist customers with inquiries, manage call center tasks, and enhance the customer experience. Required qualifications include a high school diploma and a minimum of one year of customer service experience.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays and vacation time

Company-sponsored wellness program

Qualifications

• Minimum one year of Customer Service or Call Center experience.
• Bilingual in Spanish required.
• Ability to work in a structured environment.

Responsibilities

• Field in-bound calls from customers and assist with inquiries.
• Research, locate, and provide information.
• Clarify and resolve customer issues.

Skills

Communication

Problem-solving

Interpersonal skills

Detail-oriented

Education

High School Diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Job Details Requisition Number: 33002 Workplace Setting: Fully- remote Employee Type: Full Time Regular
Responsibilities

Healthcare Without Rival

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions.

Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.

Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Bilingual Customer Service Coordinatorto join our team remotely.

About the role: In this position the Customer Service Rep will be fielding in-bound calls from customers and assisting them with any questions they may have regarding our services/product, and/or accessing the website; resetting passwords, assisting with site navigation, etc.

Essential Functions:

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• May require other duties as assigned.

Job Requirements:

• High School Diploma or equivalent
• Minimum of one year of Customer Service or Call Center experience
• Bilingual in Spanish

Preferred Experience:

• Excellent written and oral communication skills
• Ability to work in a structured environment and adhere to regulatory and compliance requirements
• Strong interpersonal skills; professional, courteous, friendly, and empathetic
• Strong problem-solving skills, analytical skills, and detail-oriented
• Ability to positively adjust to a rapidly changing environment
• Proficiency with MS Word, Excel and Outlook. PC literacy is also required (experience using Windows based applications preferred)
• Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

For individuals living in California, Colorado, Illinois, Washington; as well as, for individuals living in or reporting to New York State only, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated California, Colorado, Illinois, Washington, and New York compensation is $15 - $15.50/hour. Please note, this is a general guideline and your experience qualifications, geographic location, and other factors will be taken into consideration. For more information regarding the benefits we offer, please visit our career site, jobs.premisehealth.com/benefits.