Customer Service Coordinator

Territo Electric & Territo Information Systems; Hoveringham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading manufacturer in construction is seeking a Customer Service Coordinator for their Hoveringham site. The role involves processing customer orders, managing customer interactions, and contributing to business improvements. The ideal candidate will possess strong customer handling skills and effective communication abilities, ensuring high accuracy in their work. This permanent, full-time position offers competitive salary and benefits, including a pension scheme and opportunities for personal development.

Benefits

Life Assurance

Company Pension Scheme

Generous Holiday Allowance

Gym Benefit

Cycle to Work Scheme

Employee Assistance Programme

Employee Referral Scheme

Service Awards

Sharesave Scheme Eligibility

Financial Wellbeing Program

Qualifications

• Strong customer handling and negotiation skills.
• Effective verbal and written communication skills.

Responsibilities

• Managing the complete contract review and processing of customer orders.
• Liaising with customers to ensure order accuracy.

Skills

Customer Handling

Negotiation

Communication

Attention to Detail

Organizational Skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Position: Customer Service Coordinator
Location: Hoveringham
Employment Type: Permanent, Full Time

We are seeking an enthusiastic individual to join our Bison Flooring Customer Service team as a Customer Service Coordinator at our Hoveringham site. The main responsibility is to process customer orders within relevant lead times and role guidelines.

Your duties include but are not limited to:

• Orders: Managing the complete contract review and prompt processing of customer orders, resolving any queries in a timely manner.
• Communication: Liaising with customers to ensure their order provides all necessary data.
• After Sales Support: Supporting customers with inquiries regarding order delivery.
• Customer Service: Managing customer interactions and expectations.
• Negotiation: Negotiating orders with customers to manage expectations.
• Continuous Improvement: Contributing to improvements in business processes and procedures.
• Information: Recording relevant KPIs to monitor individual and team performance.

About You

• Strong customer handling and negotiation skills
• Effective verbal and written communication skills
• Excellent telephone manner
• Attention to detail and high accuracy in work
• Ability to work independently
• Working knowledge of Microsoft Outlook, Word, and Excel
• Excellent organizational skills

What We Can Offer You

• Competitive salary and benefits package
• Life Assurance and Company Pension Scheme (up to 10% employer contribution)
• Generous holiday allowance
• Gym benefit and Cycle to Work Scheme
• Employee Assistance Programme for self and family
• Employee Referral Scheme
• Service Awards
• Sharesave Scheme eligibility
• Holiday Exchange Scheme
• Financial Wellbeing Program
• Opportunities for personal development and progression

We are a leading manufacturer of concrete and clay building products used in construction, with brands including Thermalite, Bison Precast, and London Brick. Our range includes bricks, blocks, precast concrete, flooring, paving, and roofing systems. Our purpose is to build lasting legacies by supporting construction projects from the ground up. We are committed to safety and zero harm in our workplaces.

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Customer Service
• Industries: Administrative and Support Services