Customer Service Coordinator

Blue Octopus; East Midlands; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading manufacturer in the construction sector seeks a Customer Service Coordinator to join their team in Hoveringham. The role involves managing customer orders, ensuring effective communication, and providing after-sales support. The ideal candidate will possess strong negotiation and customer handling skills, alongside proficiency in Microsoft Office tools. The company offers a competitive salary and a comprehensive benefits package, including life assurance and a pension scheme.

Benefits

Life Assurance

Company Pension Scheme

Generous Holiday Allowance

Gym Benefit

Cycle 2 Work Scheme

Employee Assistance Programme

Employee Referral Scheme

Service Awards

Sharesave Scheme Eligibility

Financial Wellbeing Program

Qualifications

• Strong customer handling and negotiation skills required.
• Effective verbal and written communication skills needed.

Responsibilities

• Manage customer orders and resolve queries promptly.
• Liaise with customers to ensure complete order data.
• Support customers with delivery enquiries.

Skills

Customer Handling

Negotiation

Communication

Attention to Detail

Organisational Skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Customer Service Coordinator
Hoveringham
Competitive Salary

Permanent, Full Time

We are currently looking for an enthusiastic individual to join our Bison Flooring Customer Service team in the position of Customer Service Coordinator based at our Hoveringham site.

The main responsibility is to process customer orders within relevant lead times and role guidelines.

Your duties would include but not limited to the following:

• ORDERS – Managing the complete contract review and prompt processing of customer orders, resolving any order queries in a timely manner.
• COMMUNICATION – Liasing with customers to ensure their order provides all the data needed to process this.
• AFTER SALES SUPPORT – Supporting the customer with any enquiries that have regarding the delivery of their order.
• CUSTOMER SERVICE
• NEGOTIATION – Order negotiation with customers to manage expectations.
• CONTINUOUS IMPROVEMENT – Actively contribute to improvements in business processes and procedures.
• INFORMATION – Record relevant KPI’s to enable individual and team performances to be collated.

About You:

• Strong customer handling and negotiation skills
• Effective verbal and written communication skills
• Excellent telephone manner
• Attention to detail and the ability to produce highly accurate work.
• The ability to work on own initiative.
• Working knowledge of Microsoft Outlook, Word and Excel
• Excellent organisational skills

What We Can Offer You:

• Competitive Salary and Benefits package
• Life Assurance and Company Pension Scheme up to 10% employer contribution
• Generous holiday allowance
• Gym benefit and Cycle 2 Work Scheme
• Access to Employee Assistance Programme for self and family members
• Employee Referral Scheme
• Service Awards
• Sharesave Scheme eligibility
• Holiday Exchange Scheme
• Financial Wellbeing Program
• Personal development and opportunities for progression
  

We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognisable brands including Thermalite block, Bison Precast and the iconic London Brick.

Our complete product range comprises of clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving and chimney, roofing, and flue systems.

Forterra’s purpose is to build lasting legacies, manufacturing a range of products from the ground up to support customers with their construction projects.

We are proud to be at the forefront of the industries’ safety standards and are committed to achieving zero harm in our workplaces.