Customer Service Coordinator- £26,250

TN United Kingdom; Port Talbot; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to enhance customer relations and ensure seamless order management. In this role, you will serve as the primary contact for customer inquiries, fostering long-term relationships and collaborating with internal teams to fulfill orders efficiently. You will play a vital role in monitoring order statuses and supporting service improvements through customer feedback. Enjoy a balanced work-life with a Monday to Friday schedule, early finishes on Fridays, and a supportive office environment. If you thrive in a dynamic setting and are passionate about customer service, this opportunity is perfect for you.

Benefits

Bonus Scheme

Work-Life Balance

On-Site Parking

Convenient Location

Qualifications

• Experience in a customer-facing role, ideally within manufacturing or logistics.
• Strong attention to detail with a problem-solving mindset.

Responsibilities

• Act as the first point of contact for customer queries.
• Build and nurture long-term relationships with valued customers.
• Collaborate closely with internal departments to coordinate orders.

Skills

Customer Service Experience

Verbal Communication

Written Communication

Problem-Solving

Attention to Detail

Team Player

Familiarity with CRM or ERP Systems

Tools

SAP

Job description

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Customer Service Coordinator- £26,250, Port Talbot

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Client:

Yolk Recruitment Ltd

Location:

Port Talbot, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

243b6e197ae1

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Yolk Recruitment is partnered with a well-established, world-class engineering manufacturer who are looking for a Customer Service representatives who will be the go-to contact for our established customer base-managing queries, liaising with internal teams, and ensuring a smooth, efficient journey from order to delivery.

What you'll be doing in this role:

• Act as the first point of contact for customer queries, ensuring a professional and timely response.
• Build and nurture long-term relationships with valued customers.
• Collaborate closely with internal departments to coordinate and fulfil customer orders.
• Monitor order and production status, providing regular updates to customers.
• Support service improvement initiatives using customer feedback and insights.

What experience you will bring to the team:

• Experience in a customer-facing role, ideally within manufacturing, supply chain, or logistics-but we're open to other backgrounds.
• Excellent verbal and written communication skills.
• A proactive team player who stays calm and organised under pressure.
• Strong attention to detail with a problem-solving mindset.
• Familiarity with CRM or ERP systems (SAP knowledge is a plus).

This what you'll get in return:

• Salary of £26,250 with access to a bonus scheme
• Enjoy a great work-life balance with a Monday-Friday schedule and early finish every Friday!
• This role is based fully in the office
• On-site parking and convenient location just off the M4