Customer Service Coordinator

Its Building People; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable housing developer in Bristol is seeking a Customer Service Coordinator to enhance their customer journey. The ideal candidate will manage service inquiries proactively, ensuring issues are resolved promptly and efficiently. You will liaise with customers and subcontractors, requiring excellent communication and problem-solving skills. Previous experience in customer service is essential. This role offers a competitive salary and a variety of benefits including private medical insurance and generous annual leave.

Benefits

Competitive salary and annual bonus

Salary sacrifice car scheme

Generous annual leave

Private medical insurance

Enhanced maternity and paternity leave

Life assurance at 4x annual salary

Qualifications

• Experience in a customer service environment.
• Good understanding of Microsoft Office, particularly Excel and Outlook.
• Capability to handle complaints and difficult situations.

Responsibilities

• Manage customer service inquiries via email and phone.
• Communicate with subcontractors to resolve issues.
• Ensure all service requests are completed within a 28-day period.
• Deliver excellent customer service to ensure positive customer experiences.
• Maintain accurate records in the database.

Skills

Complaints handling

Customer communication

Teamwork

Problem solving

Organizational skills

Microsoft Office proficiency

Job description

We are working in partnership with a highly respected Housing Developer who are looking for a Customer Service Coordinator to join their friendly team in Bristol.

Working from their modern, open plan office in Clifton, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner. You will be dealing with customer concerns received by telephone or email and appointing contractors to deal with any snagging or defects that arise in their new homes.

Let's cut to the chase, what's in it for you…

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Generous annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

In return, what our client would like from you…

• Behave in line with their company values - Integrity, Caring and Quality
• Previous experience working within similar environment
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and difficult situations
• Patience and calmness under pressure
• Good planning and organisation skills
• Problem solving and decision-making skills
• A polite, tactful, and assertive attitude
• Excellent communications skills
• Good team working skills
• A commitment to work as required to meet the needs of the business

More about the Customer Service Coordinator role…

• To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way to ensure a positive customer journey.
• Issue instructions to sub-contractors and follow up to ensure prompt resolution.
• To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
• To deliver an excellent customer service, understanding and empathy to customers
• To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
• Carry out general administrative duties, ensuring the database is up to date.
• Ensure all Customer Service KPI's are in line with company guidelines.