Customer Service Coordinator

Gi Group; Barnsley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Nest Pension

On-site Parking

BUPA Healthcare

Pay Reviews

Annual Leave

Bank Holiday Time Off in Lieu

Job summary

Gi Group in Barnsley is hiring a Breakdown Customer Service Coordinator to join a busy, supportive team. You will handle calls and emails, provide prompt solutions, and coordinate with internal teams to ensure high service standards.

Working hours are 40 hours per week, Monday to Friday, with a shift pattern that may include early starts and occasional weekend work. This role offers pension, healthcare, and on-site parking benefits.

Qualifications

• Strong communication skills and professional phone manner.
• Ability to handle a variety of customer queries.
• Experience in customer service is advantageous.

Responsibilities

• Handle inbound and outbound customer calls.
• Communicate with customers by phone and email.
• Provide solutions and resolve queries efficiently.
• Liaise with internal departments to ensure service delivery.
• Manage breakdown and customer service enquiries.

Skills

Customer service

Phone communication

Problem solving

Team liaison

Learning quickly

Job description

Gi Group are hiring a Breakdown Customer Service Coordinator

Location: Barnsley (S70)

Pay: £26,436 p/a

Working hours: 40 hours per week

Are you a confident communicator who enjoys solving problems and helping customers? We're looking for a proactive and customer-focused Breakdown Customer Service Coordinator to join a busy and supportive team in Barnsley.

What You'll Be Doing:

• Handling inbound and outbound customer calls
• Communicating with customers via phone and email
• Providing solutions and resolving queries efficiently
• Liaising with internal departments to ensure excellent service delivery
• Managing breakdown and customer service-related enquiries

What We're Looking For:

• Excellent communication skills and a professional phone manner
• Confident dealing with a variety of people
• A positive, proactive approach to problem-solving
• Ability to quickly learn new information and processes
• Customer service experience is advantageous

Working Hours:

• Monday to Friday, 40 hours per week
• Operating hours are between 6:00am and 8:00pm (most likely shift pattern 10:0am - 6:0pm)
• Weekend work on a rota basis, approximately 1 day every 4-5 weeks

Benefits:

• NEST Pension Scheme
• Free On-Site Parking
• BUPA Healthcare
• Annual Pay Reviews (every April)
• Holiday Entitlement & Statutory Breaks
• Bank Holiday Working Returned as Time Off in Lieu

If you're organised, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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