Customer Service Coordinator

Allscreens Nationwide Ltd; Barnsley; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Free On-Site Parking

Annual Pay Reviews

Holiday Entitlement & Statutory Breaks

Bank Holiday Working Time Off in Lieu

Job summary

Gi Group is seeking a proactive Breakdown Customer Service Coordinator to join our Barnsley team in Barnsley (S70). The role focuses on delivering excellent service to customers experiencing vehicle breakdowns and working within a busy, supportive team.

You will handle inbound and outbound calls, respond to emails, and provide timely solutions while liaising with internal departments to resolve queries and ensure smooth service delivery.

Qualifications

• Excellent communication and phone manner.
• Confident dealing with a variety of people.
• A proactive approach to solving problems.
• Ability to quickly learn new information and processes.
• Customer service experience is advantageous.

Responsibilities

• Handle inbound and outbound customer calls.
• Communicate with customers via phone and email.
• Provide timely solutions and resolve queries.
• Liaise with internal departments to ensure service delivery.
• Manage breakdown and customer service-related enquiries.

Skills

Communication skills

Phone etiquette

Customer service

Problem solving

Learning ability

Job description

Gi Group are hiring a Breakdown Customer Service Coordinator

Location:

Barnsley (S70)

Pay:

Working hours:

40 hours per week

Are you a confident communicator who enjoys solving problems and helping customers? We're looking for a

proactive and customer-focused Breakdown Customer Service Coordinator to join a busy and supportive team in Barnsley.

What You'll Be Doing:

• Handling inbound and outbound customer calls
• Communicating with customers via phone and email
• Providing solutions and resolving queries efficiently
• Liaising with internal departments to ensure excellent service delivery
• Managing breakdown and customer service-related enquiries

What We're Looking For:

• Excellent communication skills and a professional phone manner
• Confident dealing with a variety of people
• A positive, proactive approach to problem-solving
• Ability to quickly learn new information and processes
• Customer service experience is advantageous

Working Hours:

• Monday to Friday, 40 hours per week
• Operating hours are between

6:00am and 8:00pm (most likely shift pattern

10:00am - 6:00pm)

1 day every 4-5 weeks

• Free On-Site Parking
• Annual Pay Reviews (every April)
• Holiday Entitlement & Statutory Breaks
• Bank Holiday Working Returned as Time Off in Lieu

If you're organised, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you.

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.