Breakdown Support Coordinator - Customer Care & Solutions

Gi Group; Barnsley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Nest Pension

On-site Parking

BUPA Healthcare

Pay Reviews

Annual Leave

Bank Holiday Time Off in Lieu

Job summary

Gi Group in Barnsley is hiring a Breakdown Customer Service Coordinator to join a busy, supportive team. You will handle calls and emails, provide prompt solutions, and coordinate with internal teams to ensure high service standards.

Working hours are 40 hours per week, Monday to Friday, with a shift pattern that may include early starts and occasional weekend work. This role offers pension, healthcare, and on-site parking benefits.

Qualifications

• Strong communication skills and professional phone manner.
• Ability to handle a variety of customer queries.
• Experience in customer service is advantageous.

Responsibilities

• Handle inbound and outbound customer calls.
• Communicate with customers by phone and email.
• Provide solutions and resolve queries efficiently.
• Liaise with internal departments to ensure service delivery.
• Manage breakdown and customer service enquiries.

Skills

Customer service

Phone communication

Problem solving

Team liaison

Learning quickly

Job description

Gi Group in Barnsley is hiring a Breakdown Customer Service Coordinator to join a busy, supportive team. You will handle calls and emails, provide prompt solutions, and coordinate with internal teams to ensure high service standards.

Working hours are 40 hours per week, Monday to Friday, with a shift pattern that may include early starts and occasional weekend work. This role offers pension, healthcare, and on-site parking benefits.