Breakdown Customer Support Specialist

Allscreens Nationwide Ltd; Barnsley; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Free On-Site Parking

Annual Pay Reviews

Holiday Entitlement & Statutory Breaks

Bank Holiday Working Time Off in Lieu

Job summary

Gi Group is seeking a proactive Breakdown Customer Service Coordinator to join our Barnsley team in Barnsley (S70). The role focuses on delivering excellent service to customers experiencing vehicle breakdowns and working within a busy, supportive team.

You will handle inbound and outbound calls, respond to emails, and provide timely solutions while liaising with internal departments to resolve queries and ensure smooth service delivery.

Qualifications

• Excellent communication and phone manner.
• Confident dealing with a variety of people.
• A proactive approach to solving problems.
• Ability to quickly learn new information and processes.
• Customer service experience is advantageous.

Responsibilities

• Handle inbound and outbound customer calls.
• Communicate with customers via phone and email.
• Provide timely solutions and resolve queries.
• Liaise with internal departments to ensure service delivery.
• Manage breakdown and customer service-related enquiries.

Skills

Communication skills

Phone etiquette

Customer service

Problem solving

Learning ability

Job description

Gi Group is seeking a proactive Breakdown Customer Service Coordinator to join our Barnsley team in Barnsley (S70). The role focuses on delivering excellent service to customers experiencing vehicle breakdowns and working within a busy, supportive team.

You will handle inbound and outbound calls, respond to emails, and provide timely solutions while liaising with internal departments to resolve queries and ensure smooth service delivery.