Customer Service Coordinator

TN United Kingdom; Ashford; On-site; GBP 25,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Mitarbeiter für den Kundenservice, um ein effizientes und freundliches Team zu unterstützen. In dieser Rolle sind Sie verantwortlich für die Auftragsbearbeitung, die Planung von Lieferungen und die Kommunikation mit Kunden. Sie werden in einem dynamischen Umfeld arbeiten, in dem Ihre organisatorischen Fähigkeiten und Ihre Fähigkeit zur Teamarbeit geschätzt werden. Wenn Sie eine positive Einstellung und die Fähigkeit haben, in einem geschäftigen Umfeld zu arbeiten, ist dies die perfekte Gelegenheit für Sie, um Ihre Karriere im Kundenservice voranzutreiben.

Qualifications

• Erfahrung in einem geschäftigen Kundenservice-Umfeld.
• Hintergrund in der Verwaltung und Auftragsbearbeitung von Vorteil.

Responsibilities

• Aufträge schnell in das Computersystem eingeben.
• Kunden anrufen, um Liefertermine zu vereinbaren.
• Anrufe höflich beantworten und Kundenanfragen lösen.

Skills

Kommunikationsfähigkeiten

Teamarbeit

Word

Excel

Organisationsfähigkeiten

Flexibilität

Tools

Computer-Systeme

Job description

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Salary £25,626 dependent on skills and experience

40 hours per week

Wheelchair Service Centre Ashford, TN23 6LL

Purpose of Job

To help create an efficient, effective, friendly, and courteous customer Service department. Your role may include various responsibilities.

Main duties and responsibilities

• Raising orders – entering orders promptly into the computer system upon request from a service user, carer, family member, or prescriber via telephone or email.
• Scheduling of orders – contacting service users to agree on convenient delivery, collection, or repair dates within company KPIs.
• Engineers daily schedule – ensuring engineers are booked to capacity daily.
• Communication – answering calls courteously in a busy department, providing excellent customer service, and resolving queries effectively. Escalating unresolved issues to the Customer Service Manager.
• Administration – managing daily operational systems efficiently in line with Ross Care procedures.
• Clinical bookings – scheduling clinical appointments from the waiting list, ensuring clinicians are booked to capacity according to KPIs.
• General – assisting in various areas of the Customer Service department as needed, demonstrating flexibility to maintain service effectiveness.

Company Competencies

• Achieves results and adds value to the service.
• Focuses on both internal and external customers.
• Builds and maintains effective teamwork.
• Adheres to company policies, procedures, and instructions.

This job description is not exhaustive. You may be asked to perform other duties within your capabilities as directed by your Line Manager. The scope of the role may evolve over time.

Key Performance Indicators

• Accuracy in order processing.
• Resolution of queries, inquiries, and complaints with excellent customer service.
• Timely completion of orders.

Person Specification

Skills

• Excellent communication skills to interact with staff, prescribers, and service users.
• Ability to work independently and as part of a team.
• Proficient in Word and Excel.
• Outstanding telephone manner.
• Strong organizational skills with attention to detail.
• Enthusiastic, motivated, and goal-oriented.
• Flexible, adaptable, and positive attitude towards work.

Knowledge

• Experience in a busy customer service environment.
• Background in administration, IT, order processing, and workload scheduling is advantageous.
• Previous similar role experience is beneficial.