Customer Service & Contracts Specialist

TotalEnergies; Watford; On-site; GBP 28,000 - 38,000; Full time

Job summary

TotalEnergies in Watford, United Kingdom, is seeking a Customer Service Associate to provide commercial and technical support via CRM, manage contract lifecycles, onboarding, orders for cards or toll badges, renewals, and validation in ERP/CRM tools after approval from leadership. The role emphasizes customer satisfaction and efficient processing of inquiries.

You will handle inbound calls, emails, and workflow tasks, optimize contract processing, coordinate card/badge production, and support

Qualifications

• 3 years of significant experience in customer service.
• Proactive, autonomous and highly organized with good communication.
• English proficiency required; proficient with CRM and MS Office.

Responsibilities

• Provide commercial and technical support to clients via CRM.
• Promote value-added services and manage full lifecycle of contracts with sales teams.
• Onboard and train new clients; contract entry, orders for cards or toll badges, renewals.
• Support clients with card/badge production tracking, fraud cases and self-service portal.
• Ensure customer satisfaction through effective use of tools and outbound communications.
• Handle inbound calls, manage mail, and validate contracts in Gescom after MD approval.
• Optimize contract processing and card/badges ordering; follow up manufacturing/shipping.
• Record discounts and approval levels; manage credit notes and rebates.
• Manage and analyze customer claims; ensure timely responses (SLA); escalate as needed.
• Manage fraud cases and interdictions; ensure databases and contracts updated in CRM.

Skills

Customer service

Autonomy

Adaptability

Responsiveness

Availability

Organizational skills

Team spirit

Tools

Microsoft Office

CRM

Telephone systems

Job description

TotalEnergies in Watford, United Kingdom, is seeking a Customer Service Associate to provide commercial and technical support via CRM, manage contract lifecycles, onboarding, orders for cards or toll badges, renewals, and validation in ERP/CRM tools after approval from leadership. The role emphasizes customer satisfaction and efficient processing of inquiries.

You will handle inbound calls, emails, and workflow tasks, optimize contract processing, coordinate card/badge production, and support