Energy Sales & Contracts Coordinator

Bionic; City Of London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Private healthcare

Employee Assistance Programme

Eyecare scheme

25 days annual leave

1 paid family & religious day of leave

1 paid charity volunteering day

Option to buy/sell up to 3 days leave

Job summary

Bionic is seeking a proactive Sales Administrator for our London office. You will manage the journey of each contract from sale to processing, coordinate with energy suppliers, and ensure post-sale data is accurate and complete.

In this role you will be the main liaison between customers, internal teams and suppliers, resolving queries quickly, gathering missing information, and maintaining systems to deliver a smooth customer experience. Previous CRM and Excel experience is essential.

Qualifications

• Previous experience in a customer support, contract administration, or sales support role.
• Proficient with CRM systems and Microsoft Office tools, especially Excel.
• Strong multitasking and time management skills; able to prioritise effectively while maintaining attention to detail.

Responsibilities

• Act as the main point of contact between customers and energy suppliers to ensure all contracts are processed correctly and without delay.
• Liaise with customers and suppliers to resolve any issues that arise during the switching process.
• Gather outstanding customer information required to finalise contracts and ensure accurate submissions.
• Coordinate supplier terminations and confirm that all necessary information is correctly captured in internal systems.
• Monitor and address outstanding contracts to keep records accurate and up to date.
• Identify and recommend process improvements to streamline workflows and enhance efficiency.
• Support internal teams with training and guidance to help reduce recurring administrative issues.
• Collaborate with teams across the business to ensure consistent performance and high-quality service delivery.

Skills

CRM systems

Excel

Microsoft Office

Customer support

Contract administration

Sales support

Job description

Bionic is seeking a proactive Sales Administrator for our London office. You will manage the journey of each contract from sale to processing, coordinate with energy suppliers, and ensure post-sale data is accurate and complete.

In this role you will be the main liaison between customers, internal teams and suppliers, resolving queries quickly, gathering missing information, and maintaining systems to deliver a smooth customer experience. Previous CRM and Excel experience is essential.