Consultative Sales & Service Advisor

VIZIO. Inc.; St. Clears; On-site; GBP 18,000 - 26,000; Full time

Job summary

Certas Energy in the United Kingdom is seeking a Customer Sales & Service Advisor to support customers through a consultative sales approach, delivering an outstanding experience. You will handle inbound enquiries, identify needs and recommend suitable products while supporting new customer acquisition.

You'll maximise sales opportunities through cross-selling and upselling, negotiate within guidelines, and maintain accurate records of interactions and quotes to drive revenue and customer

Qualifications

• GCSE Maths and English (or equivalent).
• Strong customer service and communication skills.
• Experience in telephone sales or B2C contact centre desirable.

Responsibilities

• Handle inbound customer enquiries via phone, email, web chat and other channels.
• Use a consultative sales approach to identify customer needs and recommend relevant products and services.
• Maximise sales opportunities through cross-selling, upselling and new customer acquisition activities.
• Record customer interactions, quotations and sales activity accurately on company systems.
• Achieve sales, service and performance targets while maintaining a high-quality customer experience.

Skills

Customer service

Communication

Relationship-building

Consultative selling

Cross-selling

Upselling

Negotiation

Target-driven

Organisational skills

Prioritisation

Education

GCSE Maths & English

Job description

Certas Energy in the United Kingdom is seeking a Customer Sales & Service Advisor to support customers through a consultative sales approach, delivering an outstanding experience. You will handle inbound enquiries, identify needs and recommend suitable products while supporting new customer acquisition.

You'll maximise sales opportunities through cross-selling and upselling, negotiate within guidelines, and maintain accurate records of interactions and quotes to drive revenue and customer