Energy Contracts & Sales Support Specialist

Purely Energy Ltd; Warrington; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

Purely Energy Ltd in Warrington is seeking a Contract Administrator to support the sales and account teams. You will generate, issue, and manage client contracts through to completion, maintain accurate contract records on the CRM, and handle pre-live to live status updates.

You'll perform compliance checks, monitor post-completion renewals, liaise with energy suppliers by phone and email, assist with quotes and proposals, and contribute to improving the client experience through

Responsibilities

• Contract administration
• Generate, issue, and manage client contracts through to completion.
• Create and maintain accurate contract records on the CRM, including lock-ins, rates, and start and end dates.
• Move pre-live contracts to live status each morning, checking all information is correct and up to date.
• Carry out compliance checks for allocated sales agents, including commission uplift processing.
• Monitor contracts post-completion, manage renewal or loss outcomes, and update records to 'completed' accordingly.
• Supplier and account management.
• Liaise with energy suppliers by phone and email on behalf of clients.
• Manage objections to accounts going live, working with suppliers to resolve issues promptly.
• Collate and analyse price comparisons to help the sales team present the best options to clients.
• Coordinate siteworks requirements such as new connections and meter relocations, both before and after sale.
• Sales support.
• Help the sales team prepare quotes, proposals, and client-facing documentation.
• Track sales metrics and produce reports for management as required.
• Work with other internal departments to resolve customer issues and improve the overall client experience.
• Take part in ongoing training to develop your product, system, and industry knowledge.

Job description

Purely Energy Ltd in Warrington is seeking a Contract Administrator to support the sales and account teams. You will generate, issue, and manage client contracts through to completion, maintain accurate contract records on the CRM, and handle pre-live to live status updates.

You'll perform compliance checks, monitor post-completion renewals, liaise with energy suppliers by phone and email, assist with quotes and proposals, and contribute to improving the client experience through