Customer Service Consultant: Branch & Phone Support

SBS Skipton Building Society; Lincoln; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Pension contributions

Development opportunities

Employee discounts

Private medical insurance

Job summary

SBS Skipton Building Society in Lincoln is seeking a Customer Service Consultant to work 36 hours per week, permanently, to support branch operating hours. You will greet customers, understand their needs, and explain savings products while delivering a friendly, helpful service.

You may engage face-to-face or by phone, in-branch or via online channels, building trust and resolving queries. The role emphasizes listening, problem solving, and providing accurate information, with a focus on

Qualifications

• Experience interacting with customers in person or over the phone.
• Ability to explain products and services clearly and accurately.
• Demonstrates empathy and strong listening skills.

Responsibilities

• Be the first point of contact for branch customers and callers.
• Understand customer needs and offer tailored savings products and services.
• Maintain accurate customer records and adhere to policies.

Skills

Customer service

Communication skills

Time management

Team player

Job description

SBS Skipton Building Society in Lincoln is seeking a Customer Service Consultant to work 36 hours per week, permanently, to support branch operating hours. You will greet customers, understand their needs, and explain savings products while delivering a friendly, helpful service.

You may engage face-to-face or by phone, in-branch or via online channels, building trust and resolving queries. The role emphasizes listening, problem solving, and providing accurate information, with a focus on