Customer Service Consultant

TN United Kingdom; West Oxfordshire; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking an enthusiastic Optical Customer Service Consultant in Chipping Norton. In this role, you will be the first point of contact for customers, providing expert advice on optical products and solutions. With a focus on training and development, you will gain valuable insights into the optical industry and enhance your customer service skills. This position offers a dynamic environment where you can thrive and contribute to a team that values inclusivity and flexibility. If you're passionate about helping others and eager to grow your career in optics, this opportunity is perfect for you.

Qualifications

• 2+ years in customer service, ideally in a call center.
• Strong communication skills, both written and verbal.

Responsibilities

• Serve as the primary contact for customer inquiries via calls and emails.
• Provide technical advice and product recommendations.

Skills

Optical Knowledge

Customer Service Experience

Interpersonal Skills

Computer Literacy

Attention to Detail

Job description

Social network you want to login/join with:

Customer Service Consultant, Chipping Norton

Client:

EssilorLuxottica

Location:

Chipping Norton, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

cfb784778c24

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry and CHANEL. Our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

As an Optical Customer Service Consultant in our Chipping Norton location, you will learn about the optical industry, optics (such as different eye conditions), and optical dispensing. You will be trained to become one of our Customer Service Representatives who are the primary contact point for customer enquiries via inbound and outbound calls & emails, and are relied on by our customers for technical advice and product recommendations on different lens solutions.

Our ideal candidate will have:

• Optical Knowledge
• 2 or more years’ experience in customer service, ideally within a call centre environment
• Excellent interpersonal and communication (both written and verbal) skills
• Strong computer literacy, including navigating ordering systems and tools
• High attention to detail

About You:

• Interest in pursuing a career in the optical industry
• Highly organised, and able to manage multiple tasks simultaneously
• Reliable, punctual, proactive and enthusiastic!

If you see yourself having a great career in the Optical Industry, we'd love to hear from you.

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected, and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.