Customer Service Consultant

Jobtailor; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

Jobtailor in Birmingham is recruiting for a customer service role within banking. You will support customers across face-to-face, phone and video channels, helping them use digital banking tools and choose appropriate products and services.

You will build trust through personalised service, encourage digital self‑service and work with colleagues to ensure a seamless customer experience. Experience across multiple channels and a team environment is essential.

Qualifications

• Experience delivering excellent customer service across multiple channels (Required).
• Experience working in a collaborative team environment (Required).
• Experience with financial products or services (Preferred).

Responsibilities

• Support customers across face‑to‑face, telephone and video channels to meet their banking needs.
• Help customers build confidence in using digital banking services, including mobile and online platforms.
• Understand customer needs and proactively identify the most suitable products and services.
• Resolve customer queries efficiently and provide clear, practical solutions.
• Build strong, lasting relationships through personalised service and regular engagement.
• Encourage digital self‑service adoption using customer devices and in‑branch technology.
• Collaborate with colleagues to deliver a consistent and high‑quality customer experience.
• Identify opportunities to improve how we support customers and enhance service delivery.

Skills

Multichannel service

Digital banking adoption

Relationship building

Problem solving

Job description

Responsibilities

• Supporting customers across face‑to‑face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self‑service adoption using customer devices and in‑branch technology
• Collaborating with colleagues to deliver a consistent and high‑quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Requirements

• Experience delivering excellent customer service across multiple channels (Required)
• Experience supporting customers with financial products or services (Preferred)
• Experience working in a collaborative team environment (Required)

Core Competencies

Demonstrates expertise in delivering exceptional customer service across various channels while fostering strong relationships and encouraging digital banking adoption. Proficient in identifying customer needs and providing tailored solutions to enhance service delivery.