Customer Support

Jobtailor; Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Part time

Job summary

Jobtailor is recruiting a part‑time Customer Service Assistant for a branch in the United Kingdom. You will provide face-to-face support to customers and handle everyday banking tasks, helping people through important moments.

You will promote and support digital services, help customers use online and mobile banking, and identify opportunities to connect customers with the right products and services. Progression into other roles across the Group is possible, including phone or online support.

Qualifications

• Minimum of 12 months customer service experience.
• People person – honest, genuine, and caring about helping people with their finances (no previous financial services experience required).
• Ability to quickly build relationships to give customers a fantastic experience.
• Passion to put yourself in the customers' shoes, show empathy, act with care and integrity, taking time to resolve queries and give customers confidence in the service you’re providing.
• Commitment to deliver on promises and go above and beyond for customers.
• Genuine teammate – collaborate closely with colleagues to ensure customers’ needs are met.

Responsibilities

• Work part-time at a branch, 31.5 hours per week.
• Provide face‑to‑face support to customers.
• Handle everyday banking tasks, helping people through important moments.
• Support customers through bereavement, fraud concerns, and assist vulnerable customers.
• Adapt to different customer needs, promote and support digital services, and help customers use online and mobile banking independently.
• Recognise opportunities to connect customers with the right products and services.
• Progress into other roles across the Group, including supporting customers by phone or online.

Skills

Customer service experience

Relationship-building

Empathy

Team player

Communication skills

Problem solving

Tools

Digital Services

Online Banking

Mobile Banking

Job description

Responsibilities

• Work part-time at a branch, 31.5 hours per week.
• Provide face‑to‑face support to customers.
• Handle everyday banking tasks, helping people through important moments.
• Support customers through bereavement, fraud concerns, and assist vulnerable customers.
• Adapt to different customer needs, promote and support digital services, and help customers use online and mobile banking independently.
• Recognise opportunities to connect customers with the right products and services.
• Progress into other roles across the Group, including supporting customers by phone or online.

Requirements

• Minimum of 12 months customer service experience.
• People person – honest, genuine, and caring about helping people with their finances (no previous financial services experience required).
• Ability to quickly build relationships to give customers a fantastic experience.
• Passion to put yourself in the customers' shoes, show empathy, act with care and integrity, taking time to resolve queries and give customers confidence in the service you’re providing.
• Commitment to deliver on promises and go above and beyond for customers.
• Genuine teammate – collaborate closely with colleagues to ensure customers’ needs are met.

Core Competencies

Demonstrates strong customer service skills with a focus on empathy and relationship‑building, ensuring a positive experience for customers during important financial moments. Committed to collaboration and delivering on promises to meet customer needs effectively.

Tools & Technologies

• Digital Services
• Online Banking
• Mobile Banking