Customer Service Executive

Leapfrog Recruitment Consultants; Daliburgh; On-site; GBP 21,000 - 27,000; Full time

Job summary

Leapfrog Recruitment Consultants in the United Kingdom is seeking a Banking Customer Service Advisor to provide day-to-day support to banking clients, delivering a professional and responsive service. You'll handle enquiries, assist onboarding, and process customer requests.

The role emphasizes identifying opportunities to improve processes and customer experience, maintaining regulatory compliance, and contributing to team objectives in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Banking experience is advantageous but not essential.
• Highly organised and detail-oriented.
• Able to manage multiple priorities in a team environment.

Responsibilities

• Provide day-to-day support to banking clients with a professional and responsive service.
• Respond to client enquiries and carry out customer call-backs as required.
• Assist with onboarding of new clients, including account opening and credit card administration.
• Process customer instructions accurately and within service standards.
• Support clients with online banking registration, activation and ongoing assistance.
• Identify opportunities to introduce banking products and services meeting client needs.
• Contribute to team and departmental objectives through excellent service.
• Support colleagues during busy periods and assist with wider team activities.
• Participate in projects, system improvements and operational initiatives.
• Maintain compliance with regulatory requirements and internal policies.
• Represent the business at promotional events and support customer engagement initiatives.

Skills

Customer service

Communication skills

Problem solving

IT skills

Teamwork

Job description

This role is ideal for someone who enjoys helping people and solving problems in a fast-paced environment. From supporting online banking and processing customer requests to identifying opportunities to enhance the client experience, you'll play an important role in delivering a high standard of service every day. It's a varied position with excellent opportunities to develop your banking career.

Location

Duties for this role include, but are not limited to:

• Provide day-to-day support to banking clients, delivering a professional and responsive service.
• Respond to client enquiries, resolve queries and carry out customer call-backs where required.
• Assist with the onboarding of new clients, including account opening and credit card administration.
• Process customer instructions accurately and within agreed service standards.
• Support clients with online banking registration, activation and ongoing assistance.
• Identify opportunities to introduce additional banking products and services that meet client needs.
• Contribute towards team and departmental financial objectives through excellent customer service.
• Support colleagues during busy periods and assist with wider team activities.
• Participate in projects, system improvements and operational initiatives as required.
• Maintain compliance with all regulatory requirements, internal policies and mandatory training obligations.
• Represent the business at promotional events and support customer engagement initiatives.

Skills / Qualifications

The ideal candidate will have excellent communication and interpersonal skills, together with a genuine passion for delivering exceptional customer service. Previous experience within banking would be advantageous but is not essential, making this an excellent opportunity for someone looking to develop a career within the sector. You'll be highly organised, detail-oriented and confident managing multiple priorities while working collaboratively within a team. Strong IT skills, a proactive approach to problem-solving and the confidence to identify opportunities to improve processes and enhance the customer experience will be key to success in this role.